System Administrator - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

System Administrator (ServiceNow):

BR

Job Category - Primary

Technology Solutions

Work Location
Front Street West Corporate

Employment Type

Regular

City

Toronto

Time Type

Full Time

Province/State

Ontario

Hours

37.5

Workplace Model

Hybrid

Pay Details

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team
We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you.

The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology.

TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD Applications & Systems Development covers technical planning, integration, systems analysis, design, development, unit and component systems testing, support-maintenance, and more. Meaningful, effective relationship-building is part of what these highly-skilled experts do best as they work together with technology project managers, delivery partners, business and systems analysts, testing and quality assurance teams, sponsors and so many other stakeholders to clarify requirements.

There's room to grow in all of it.

Job Details

ServiceNow Platform Performance Monitoring24x7 Support coverage to ensure Platform Availability
Change Coordination for Platform Maintenance Activities (Data Centre Transfers, Monthly Patching, Performance

Optimization)

Attends biweekly and monthly Service Metrics meetings with ServiceNow Support Account Manager
ServiceNow Platform System Administration duties:
ServiceNow Application Support
Operations Support
Incident investigation and resolution, Change deployments
After hours On Call Support
Maintenance and Administration of the Core ServiceNow TD environments
Maintenance of Production and Nonproduction TD ServiceNow instances and MID Servers
Train and Mentor New System Administrators
Monitor vendor Support Updates, Cases and Announcements and coordinating related action items to drive results

Job Requirements

Bachelor's degree in computer science, management information systems, or related field
Understanding of ServiceNow Implementation
Comfortable working in a fastpaced technology environment

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ServiceNow System Administration and ITIL V3 or ITIL 4 certification preferred:

2+ years of experience working with ServiceNow:

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3+ years of JavaScript development experience:

Experience in technical implementation efforts such as ServiceNow Integrations, Version Upgrades, Infrastructure maintenance
Experience working with internal support groups, 3rd party developers and a multivendor environment
Experience with enduser and stakeholder engagement and in other ITSM systems
Sound knowledge of the business, technical environments, standards, processes, procedures, programming languages and operating systems.
Readiness and motivation to address and resolve issues, guide/advise/support clients, partners and project teams, often working on multiple mediumtolarge sized projects.
Proven success in contributing to a teamoriented environment
Proven ability to work creatively and analytically in a problemsolving environment

Additional Information

Join in on what others in TD Technology Solutions are doing:

Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
Learn voraciously, stretch your thinking,

Company Overview

Our Values

At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.

In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.

No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A caring and supportive culture that promotes colleague well-being is core to who we are.

At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional.

In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth.

Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomesbecause when colleagues feel their best, they're more likely to do their best.

Our Total Rewards Package
Our Total Rewards pa