Customer Service Representative - Gloucester, Canada - Billet Precision Ltd.

Billet Precision Ltd.
Billet Precision Ltd.
Verified Company
Gloucester, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Customer Service Responsibilities list:


  • Manage incoming phone calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Proven customer support experience or experience as a Client Service Representative.
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively

Salary:
$20.00-$22.00 per hour


Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus pay
  • Overtime pay

Ability to commute/relocate:

  • GLOUCESTER, ON: reliably commute or plan to relocate before starting work (required)

Education:


  • Bachelor's Degree (required)

Experience:


  • Customer service: 2 years (required)

Work Location:
In person
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