Service Warranty Coordinator - Navin, Canada - AgCon Equipment Ltd

Description

We are looking for a service & warranty coordinator to join our team. This position requires a keen attention to detail with a good understanding of agriculture/construction equipment warranty and service processes.

You will also be the first point of contact with customers when bringing in their vehicle/equipment for servicing or repair.

Responsibilities:

• Prepare/maintain work orders to completion
• Generate reports as required
• Schedule appointments/service calls
• Create warranty quotes for approval, including photos if requested
• Submit paperwork to appropriate warranty provider, followup as required
• Coordinate travel arrangements for service technician calls
• Respond to customer & service technician questions/requests
• Work with parts department to order required inventory based on initial inspection of equipment/vehicles
• Ensure safety procedures are being followed in shop, offices & yard
• Cover parts desk if staff is away/unavailable and assist with walkin customer orders/phone calls as needed

Requirements:

• 35 years of experience in heavy duty equipment/truck/trailer industry with technical and product knowledge
• Experience with Parts department
• Computer skills using Outlook, Excel, Word & Quikbooks
• Customer service experience
• Attention to detail, strong problem solving
• Strong organizational and communication skills
• Previous warranty claims submissions
• Forklift experience an asset (willing to train)
• Reliable vehicle, no public transportation available

Job Types:
Full-time, Permanent


Benefits:

• Dental care
• Extended health care
• Onsite parking
• Vision care

Schedule:

• 8 hour shift

Work Location:
In person