Experienced Dispatcher - Vancouver, Canada - Disposal King

Disposal King

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Roll-off Dispatcher position is integral to customer satisfaction.

As a dispatcher you will be responsible for meeting and exceeding customer expectations through accurate, prompt, and efficient roll-off dispatching.

Communication is key as you balance the workload and available resources. Effective phone and written skills are necessary as you communicate with customers, your office team and driver team. Strong analytical skills are needed to determine the most cost-effective and timely location of each dump. This fast-paced environment requires the upmost professionalism.

Essential Duties and Responsibilities

Coordinate daily workload for drivers efficiently, analytically, and safely
Maintain contact between drivers, dispatching calls as they are received
Plan, distribute, monitor and followup daily route assignments
Assign routes to appropriate drivers throughout the day and for the next day
Troubleshoot and resolve potential delivery and pickup problems before they result in service issues
Communicate with customers confirming needs, issues, and requests
Relay information to drivers regarding specific job site/customers needs
Track daily work trouble shooting any problems that may arise
Verify paperwork supplied by drivers for accuracy before input into the billing system
Communicate with maintenance shop personnel and serves as an emergency point of contact for drivers
Maintain all data in appropriate systems including the following: Verify all dump tickets have been received.
Track the location of all equipment including, but not limited to trucks and roll off containers
Perform other special projects and tasks as assigned

Qualifications:

Minimum 2 years' experience in dispatching for a waste removal company or relevant work experience
Knowledge of the Greater Vancouver area is an asset
Proven ability to minimize safetyrelated accidents and operate an accidentfree environment
Experience with Microsoft Office
Driver license
Ability to use Google Maps or other mapping software
Work in a team environment
Attention to detail
Stay calm and respectful in a stressful situation
Quick and confident decision making
Ability to multitask
Ability to identify and resolve problems in a timely manner
Good telephone and 2way radio skills
Exceptional customer service/sales skills
Understand the basics of trucks and maintenance