Advisor - Centralised Sales - Oakville, Canada - Tesla

Tesla

Verified Company

Oakville, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

What to Expect

Tesla Advisor
The Role
This is a fulltime position for the online sales team. Work is done at the store and not remotely.
The Tesla Advisor consistently delivers on an incredible educational, immersive, and exciting experience to all of our current and future customers as well as create a memorable experience for our customers on delivery day. They constitute Tesla's front line and are our brand ambassadors, supporting our mission to accelerate the world's transition to sustainable energy.
The overall responsibility of this role is to ensure Tesla meets its obligations and commitments by responding to customer inquiries in an accurate and timely manner. The Order support specialist team develops and maintains excellent working relationships with Tesla Owners both in Pre
To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional client experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

Responsibilities:

Review and assess customer concerns, escalation followups, predelivery and postdelivery customer feedback
Use a consultative approach to influence customer purchases while also buying into Tesla's mission, business model, and brand
Provide an exceptional experience to our customers on a daily basis
Accurately document data, concerns, and relevant information on the various tools used
Maintain and take ownership of customer relationships from the initial interaction to throughout the customer journey
Develop and maintain a sales pipeline achieving both personal and group monthly metrics in conjunction with the field teams
Seek to find ways to collaborate with those around you whilst communicating ways to increase performance collectively with business partners and field teams

Requirements:

Exceptional customer service and soft skills
Bilingual (French and English) or Trilingual (French, English and Spanish)
Ability to effectively prioritize and multitask
Ability to follow oral and written instructions with attention to detail
Establish and maintain positive, cooperative, working relationships
Work in a teambased environment and achieve common goal
13 years of Inside Sales experience or bachelor's degree preferred
Evidence of exceptional ability
Strong relationship management skills and the ability to explain complex technical concepts
Proven track record to meet or exceed targets and goals
Positive and energetic phone skills, excellent listening skills, strong writing skills, grammatical genius
Must maintain a valid driver's license and an acceptable and safe driving record

Compensation
Compensation is based on a variety of factors including but not limited to work experience, skills, certifications, etc.

As a full-time Tesla employee, you will receive:

Full benefits from day 1 for you and your eligible dependents
Extended Health Insurance (including osteopath, psychologist, and acupuncturist)
Vision & Dental Insurance
Company paid Life, AD&D, shortterm and longterm disability
Group Registered Retirement Savings Plan (RRSP)
Employee Assistance Program, Sick and Vacation time, and Paid Holidays
Employee discounts

What You'll Do

What You'll Bring