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- Adheres to all ALC and customer safety standards. Promotes safety awareness on work sites.
- Communicates with customer upon arrival and before leaving the facility. Ensures high levels of customer satisfaction. Meets regularly with customers representative to become familiar with operation of customer facility. Keeps customer informed of the nature of service we are onsite to perform.
- Communicates outstanding issues and recommends system enhancements, upgrades, and/or repairs. Is observant of additional opportunities we may have to solve issues. Works with service team to engineer and estimate solutions.
- Performs system maintenance in accordance with established service practices and direction including field controllers, servers and workstations and field hardware. Maintains feedback of equipment scheduling and modifications needed to the service team and their appointed supervisor.
- Manages assigned work to meet professional execution of time and customer satisfaction.
- Reports issues or changes to management immediately in accordance with company policy and practices. Interfaces with service coordinator, service account manager and service project managers to coordinate activities as required in a professional manner.
- May provide training to customers on their specific control systems operations. Delivers documentation to the customer for training as needed or as contractual obligation requires.
- Follows established learning path and conducts extensive self-study (reading, research and practice) to improve and maintain technical proficiency in company's product lines. Completes certifications as required by the company.
- Completes all job required documentation on-time including time sheets, expense reports, posting of work orders, on-site documentation and project status reports in accordance with company policy as required.
- Performs other duties as assigned.
- High School diploma or GED
- Possess and maintain a valid/current Driver's License and insurable by Carrier's insurance provider
- Capable to climb ladders or use other lift equipment in excess of 8 feet above grade
- Capable to lift items up to 50lbs
- College Diploma or Higher from a Technical School, college or University in the HVAC industry
- 2+ years of experience in the HVAC controls industry
- 2+ years of experience to deal with multiple challenges, use knowledge of HVAC, mechanical and electrical or IT disciplines
- Capacity to learn systems software to read, test and make changes to logic as needed
- Background in Mechanical and HVAC system operation and design
- Able to communicate with stakeholder in a professional manner
- Entry level work knowledge/troubleshooting with WebCTRL software functions and utilities
- Basic knowledge of TCP/IP networks
- Organized with good time management skills
- Read and understand Architectural, Mechanical, and Electrical blueprints
- Basic Microsoft software knowledge i.e. Outlook, Word, Excel, and other Windows products
- Possess computer and networking skills to properly maintain company laptop
- Customer Service focus
- Willingness travel to and work at different building sites.
Service Controls Specialist - Ottawa, Canada - Carrier
Description
About this role
Under general supervision, performs preventive maintenance, repair, installation and commissioning of building automation control systems. This person is accountable for high customer satisfaction levels through direct, onsite client interaction. May also assist more senior specialists, project managers, engineers and designers in functional testing and system validation. Individual must understand the principles that comprise a Building Control system and possess the ability to learn new product and strategies as they are released for sale. High level of documentation of daily activities and recommendations is required.
Key Responsibilities
Required Qualifications
Preferred Qualifications