Service Desk Analyst - Markham, Canada - Pathway Communications

Pathway Communications
Pathway Communications
Verified Company
Markham, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Education:
Bachelor's degree


  • Experience: Experience an asset
- or equivalent experience


Work setting:


  • Help desk

Tasks:


  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Provide customer service
  • Manage incidents

Supervision:


  • No supervision responsibility

Computer and technology knowledge:


  • BMC Remedy
  • Device drivers
  • Networking hardware
  • Mail server software
  • Communication software
  • MS Office
  • MS Windows
  • TCP/IP
  • Wireless networks

Screening questions:


  • Are you available for shift or oncall work?
  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?

Other benefits:


  • Free parking available
  • Onsite amenities
  • Other benefits
  • Work Term: Permanent
  • Work Language: Bilingual
  • Hours: 37.5 to 40 hours per week
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