Service Desk Agent- - Canada - Atlantis IT group
Description
**Service Desk Agent- (Bilingual)**
Montreal, Canada
Experience- 4-10 Years
Duration:
- Long Term
Must-Have
Knowledge on End User Computing Devices (Laptop / Desktop / VDI)
Ability to provide technical support over the phone Hands on Experience on resolving customer issues related to the infrastructure Assist with support of network connectivity, PCs, and VPN connectivity Experience on Remote Desktop Client Software's Ability to resolve and or provide work around Anticipate customer needs and proactively identifies solutions Enthusiastic Maintain high customer / end user satisfaction Strong in Communication skills and inter-personal skills.
Good communication skills and should be good in French and Spanish
Good-To-Have
***Ability to think around problems and produce creative solutions
Service Now Ticketing Tool Knowledge Microsoft Certification
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