Bilingual French Customer Care Sales Specialist and - Saskatchewan Beach, Canada - PerkinElmer

PerkinElmer

Verified Company

Saskatchewan Beach, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Delivering exceptional level of service to our customers involving several key responsibilities that include:

Fluent in both English and French
Speak, Read and Write
Bid preparation and submission. Work from the customer requirements to gather and supply specific information related to a bid. Follow up with various internal departments and field sales to meet customer data requirements. Assemble materials and submit within the timeframes/deadlines required by customer.
Order Processing in relevant customer service systems which includes order review and domesticuse consumable/reagent order entry for US and Canadian Customers.
Complaint Handling with increased detail in outlining of issue to expedite and assist in resolution
Billing Inquiries which include invoice review, standard price quotations, US inquiry price checks, item availabity, and standard transit times
Review and toubleshooting of post order issues.
General administration of account update requests and followup transaction issues to ensure resolution to customer satisfaction
Actively participate in the ongoing assessment of customer support processes and incorporate approved improvements
Review and processing of credit requests and associated rebillings
Provides adhoc support to internal and external stakeholders
As required:
Return Material Authoirzation (RMA) processing (returns)
Scheduled Orders entry and review
Processing for Radioactive Special Order Requests (SORs)
Processing Vendor Questionnaires
Credit Card issue reporting and troubleshooting

REQUIRED COMPETENCE

Bi-Lingual
Fluent in both English and French
Speak, Read and Write
Minimum 2 years customer service experience in a team based environment
Exceptional verbal and written communication skills
Strong interpersonal skills ability to work well with a broad range of personality styles/ types
Ability to handle pressure in a fastpaced work environment
Flexible open to change and new information

Bias for Action

Computer Skills:

Solid knowledge of Microsoft Office
SAP knowledge/experience preferred
SalesForce Case Management knowledge/experience preferred
Basic understanding and utilization of a variety of resources such as logistics/carrier sites, company websites, learning and quality management systems, etc.