Business Analyst Ii - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

398903BR

Technology Solutions

Toronto, ON

February 21, 2023

Company Overview

Department Overview

The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology - in a word, agile.

TD's technology and business teams have become more intertwined as new opportunities present themselves.

The Analyst Practice is part of the Next Evolution of Work (NEW) Delivery Framework that supports Platforms & Technology (P&T) with expertise, insights, business services, and colleague experiences to achieve the P&T strategy and deliver outcomes for customers and colleagues. Our organization is committed to innovating as we deliver efficiently and drive legendary customer and colleague experiences as well as accelerate the talent, skills, and capabilities of our practitioners to ensure we deliver superior quality work. With approximately 200 colleagues across multiple locations, the practice supports P&T strategy, business operations, performance, and resource management, while also advancing delivery, agile, and change management practices.

The Configuration Business Analyst position works with a Product Owner in an Agile Pod and provides centralized business expertise for the Origination Manager adjudication system.

Analysts are required to configure/test operational or feasible system solutions within Origination Manager, in conjunction with all in house and vendor related systems including AAP, CAP, CreditLink, AWS, Credit Bureau Solutions, CMHC and GE Capital.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

Lead a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience
Analyze impacts to customers, stakeholders, employees, process, technology solutions to achieve business results
Understand and clarify work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customercentric approach
Provide recommendations and direction based on the end to end customer experience when making decisions
Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business
Assess and ensure that customer and employee experience / stakeholder impacts are appropriately managed
Engage appropriate stakeholders to identify and manage required outcomes of projects for the business
Provide ongoing communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project
Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization
Identify and lead problem resolution to ensure customer needs are met
Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project for

- successful delivery of requirements

Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution

SHAREHOLDER

Lead requirements management on project(s) which are based on complexity, size and budget as defined by the project governance levels
Provide leadership / guidance and support in defining the business need or problem statement based on strategic drivers and identifying potential solutions
Identify scope changes and complete analysis to determine impact to project benefits and risks
Identify, document and validate current state processes and work with the business and stakeholders to design the desired future state
Establish and maintain full requirements traceability and work with the business to prioritize requirements and scope changes to ensure business needs are met
Collaborate with technology partners and provide recommendations to support development of: system requirements and design, testing plans, artifacts/deliverables to ensure business needs are met
Ensure project issues and concerns are addressed for clear articulation of business requirements (eg. Business Systems Analyst)
Proactively identify and track requirements risks, issues, assumptions, dependencies, constraints and anticipate and effectively manage risks related to requirements. Align decisions to TD's risk appetite
Develop mitigation plans or lead/contribute to the completion of necessary compliance/new process assessment templates
Contribute to Quality Assurance activities by supporting the development of test scripts and testing of developed solutions, including communication of issues and resolution
Adhere to Enterprise project governance controls to ensure projects meet all performance, quality and compliance standards and conforms to appropriate disciplines

Requirements: