Station Operator - Toronto, Canada - API ALARM INC.

API ALARM INC.

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

a.p.i. ALARM INC is a leading provider and integrator of security technology, since 1983 a.p.i.

ALARM INC has exceeded the standards set out by the Underwriters Laboratories of Canada, providing security and peace of mind to over one million Canadians from Coast to Coast.

We are looking for mature, dedicated team members to provide alarm monitoring and verification services in our world-class monitoring station located at 5775 Yonge Street, North York, Ontario (immediately north of Finch Subway Station).

You will receive extensive on the job training on how to speak with customers and emergency services from across North America.

As a Station Operator, you will be involved in keeping communities safe and saving lives while providing exceptional customer service.

If you are enjoying new challenges, variety in your daily work, are detail oriented, and are interested in continuous learning, then we want you to join our team.

Responsibilities:

Monitor fire, medical and security alarm systems using specialized monitoring software and equipment
Process inbound calls relating to our customer's fire, medical and security systems efficiently and in a professional manner
Handling inbound medical alert/2way calls, GPS medical alarm response
Handling inbound telephone calls relating to varied alarm signals/customer requests
Handling our full range of alarm signals
Place outbound calls to notify or verify appropriate contacts or emergency authorities such as Fire Department, Police, Emergency Medical Services in a prompt and efficient manner
Follow central station procedures, regulations and guidelines
Receive emergency and nonemergency calls and record significant information
Manage large amounts of inbound and outbound calls in a timely manner
Meet personal/team qualitative and quantitative targets
Utilize excellent customer service skills and exceed customers' expectations

Requirements:

Must be available for day or night shift exclusively (7am to 7pm or 7pm to 7am)
Must be available to work 23 consecutive 12hour shifts
Must be able to work at any time including weekends and holidays
Must be able to legally work in Canada
Only fulltime positions are available
Be an active listener with excellent telephone and communication skills, having verbal and written fluency in English
Have computer proficiency with a minimum of 40 wpm typing speed
Ability to listen attentively and to use the information provided by customers to tailor responses and actions to meet the customers' specific needs
Ability to multitask successfully while under pressure in a fastpaced environment
Ability to sit for extended periods of time while responding to emergencies
Ability to always remain alert during working hours
Have sound judgement, strong analytical, critical thinking and decisionmaking skills
Be selfmotivated and committed to continued learning
Previous experience in an alarm monitoring, call center environment or customer support role, involving considerable judgement and detail orientation is an asset