Customer Success Partner - Vancouver, Canada - SAP

SAP

Verified Company

Vancouver, Canada

3 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID:377230**
Work Area:Sales**
Expected Travel:0 - 100%**
Career Status:Graduate**
Employment Type:Regular Full Time**
Career Level:T2**
Hiring Manager:Raul Alfonso**
Recruiter Name:Jesse Merk**
Additional Locations:
Who you'll become

Customer Success Partner (CSP) Responsibilities:
Daily management of assigned cloud customer accounts.

This includes account management strategies, developing and managing engagement and expansion plans, and delivery of Cloud Success Services to ensure consumption and product adoption growth within assigned customers.

The focus of this position is twofold:

to maximize the return-on-investment customers receive from their investments in SAP cloud products and to promote revenue growth and renewal protection, which positively impact SAP's business performance.

Your end-goal? To help companies of all sizes solve their unique challenges - and run simpler.

As a CSP within the SAP Academy for Customer Success, you will be responsible to:

Immerse yourself in a multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
Learn how to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion.
Receive onboarding in your local market with onthejob training and mentoring by a senior CSP professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

CSP focus areas:
Enterprise (E-CSP), Human Experience Management (HXM), Digital Supply Chain (DSC) and, Procurement (ISBN).

What you'll bring

23 years' work experience with a proven record of supporting customers and business transformation, preferably from consulting or account management that include resolution and escalation management.
Multidimensional experience: global experience, leadership role, athletics, entrepreneurial/selfstarter, volunteerism, music.
Strong communication skills including fluency in English and local language.
Proficient interpersonal skills including passion, curiosity, collaborative working style, effective listening skills, professional presence, and empathy.
Demonstrated ability to collaborate across diverse stakeholders and business functions.
Strong Business Acumen including demonstrated knowledge of business processes and/or industries.

About SAP Academy for Customer Success

The SAP Academy for Customer Success is a world-class training program that develops our next generation workforce by delivering an energizing and inspiring experience within a globally diverse environment.

This dynamic 9-month program strengthens the foundation for a successful career at SAP.

Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services, all while earning a great salary and benefits.

SAPAcademyforCustomerSuccess #SAPCSPProgramG3

The SAP Academy for Customer Success has shifted to a hybrid work model with a 50% in-office expectation.

There is a high likelihood a portion (4-6 weeks) of the program will be held in San Ramon, California in late Q3 of 2024.

This decision will be made in Q1 2024.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

For SAP employees:

Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.