Service and Warranty Technician - Calgary, Canada - Shane Homes

Shane Homes
Shane Homes
Verified Company
Calgary, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
Are you an energetic, service-oriented individual who has a passion for wowing your customers? Shane Homes, a leading residential home builder, has an opportunity to join its customer service team


Why join our Team?


At Shane Homes we pride ourselves on providing our employees with challenging job roles and opportunities for advancement within our growing company.

We encourage our employees to continuously improve their knowledge and skill sets through empowerment in the workplace and providing additional job training as needed.

We reward our employees for their hard work and dedication towards meeting company goals with our unique profit-sharing program.

Shane Homes strives to build a culture focused on family values, community involvement and continuous innovation within the home building industry.


The Role:

Our Service & Warranty Technicians are responsible for enhancing the Shane Homes experience by providing in home, hands on service to our customers from pre-possession throughout the warranty period.

The face of the company, our service team is in the business of making living in your home stress free and enjoyable.


The Key Duties and Responsibilities:


  • Deliver an exceptional experience to our customers, creating raving fans
  • Attend appointments, document concerns and own the solution.
  • Provide guidance and education regarding the maintenance and operations of our homes directly to our customers.
  • Ability to undertake various types of repairs including but not limited to painting, drywall, caulking and carpentry.
  • Complete preoccupancy touch ups to prepare homes for turnover.
  • Work with and maintain relationships with subtrades and suppliers including coordination of repairs.
  • Sufficient knowledge and experience in residential construction to handle various customer inquiries.

The Qualifications:


  • Minimum 35 years of customer service experience in residential construction is an asset
  • Ability to interact with homeowners in a calm, patient and positive demeanor under all circumstances
  • Enthusiastic, positive and selfmotivated with excellent organizational and communication skills
  • Strong basic knowledge of residential construction
  • Must have handson experience working with tools
  • Ability to multitask and work independently in a fast paced environment
  • A natural problem solver who doesn't hesitate to think outside the box
  • Willingness to learn and embrace change
  • Valid drivers license

Company Perks

  • Shane Homes offers a competitive total compensation package including an Industry Leading Profit-Sharing program.
  • Comprehensive Group Benefits program, including a Health Spending Account.
  • Continuous training, education, and job skill enhancement
  • Excellent Company Culture
  • Reward and recognition program
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