Vp Employee Technology and Customer Success - Vancouver, Canada - Electronic Arts

Electronic Arts

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Electronic Arts Inc. is a global leader in interactive entertainment. We develop and deliver games, content and online services across platforms. We have a broad portfolio of brands that span the most popular genres.

We exist to Inspire the World to Play.

We create extraordinary new game experiences for our millions of players everywhere by bringing together talented people that combine creativity, innovation, and passion.

We immerse our employees and teams into an inclusive culture and provide opportunities for learning and leading that allow our employees to do the most impactful and rewarding work of their careers.

Join us in driving the next revolution in games

TEAM OVERVIEW

EA's Information Technology organization (EAIT) is a global team that empowers EA's players, employees, business processes, and operations to be creative, collaborative, and productive.

As a digital entertainment company, EA's IT needs are broad - and include technology for game development, workforce productivity & collaboration, marketing, commercial, customer support, enterprise security, and corporate business functions.

Our mission is to bring innovative technology experiences to each of these areas, working across the company to "Enable Better Play." We are helping to reimagine how technology enables distributed game development on a global scale.

We're working with our customer experience, marketing, and competitive gaming teams to power experiences for EA players and fans.

We're deploying technology and services that are changing how we create, connect and collaborate at EA office locations and beyond.

***EA has an exciting opportunity for a leader of people, processes, and technology to join our IT organization as Vice President of Employee Technology and Product Success. Reporting to the CIO, you will lead a growing global team of over 130 employees, supported by a contingent workforce.

RESPONSIBILITIES

Lead and build a global team of 130+ professionals, aligning the team's work to EA strategy, related technology, and IT's strategic and operational goals.
Set the strategy for global support of EA's workforce and their use of employee productivity, game development, and infrastructure technologies.
Build partnerships with product and studio teams to ensure high quality IT technology and service experiences for our internal customers, achieving customer enablement goals. Create partnerships within the IT organization to achieve shared technology and innovation goals connected to EA's business strategy and growth.
Lead the transformation from a site and regionfocused technology team into a global product and customer success organization relevant to all work modalities, including onsite, remote, and hybrid.
Develop strategies for game development technology support and adoption within EA's studio teams. Balance and align local and business unit needs with EA shared technology goals.
Scale, optimize and automate IT support processes for a growing and distributed workforce including new hire provisioning, 3rd party onboarding, desktop support and endpoint management, local infrastructure maintenance and support, and others.
Partner with IT infrastructure engineering and operations teams to support EA's local network, compute, and storage technologies, aligning them to cloud transformation goals and timelines where and when appropriate.
Develop global rollout, and adoption plans for employee experience and game creation technologies in partnership with IT's product management, program management, engineering, and central operations teams.
Provide great customer experiences by anticipating and acting on portfoliowide customer issues and trends related to Employee Experience technology and Game Creation / Game Development technology.
Inclusively grow global team members in skills and career development. Manage a ~$37M global budget with fiscal stewardship and operational efficiency.
As a CIO Staff member, work in collaboration with fellow leaders to grow and advance EAIT's vision, strategy, and objectives.

QUALIFICATIONS

You will have also demonstrated inclusive people, technical and operational leadership, and an ability to create partnerships with internal teams and key business partners in service of an important objective or strategy.

Ten or more years of experience building a customer engagement model and team.
Ten or more years of experience in information technology services and support or related/equivalent field of work.
A passion for customer needs and a customer focus: responsive to the needs of our studios and customers while building toward an overall excellent technology experience for EA.
Collaborate and align across various opinions and interests; experience in meeting individual BU/team needs while promoting shared technology strategies and efficiency goals.
Successful and progressive career development in global and complex organizations.
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