Customer Service Representative - Winnipeg, Canada - William F. White International Inc.

William F. White International Inc.

Verified Company

Winnipeg, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Our Company

Founded in 1963, William F. White International Inc. ("WFW"), a Sunbelt Rentals Company, is Canada's oldest and largest provider of production equipment to the entertainment industry. With offices across the country, the company services productions of all sizes from coast to coast and houses an extensive state-of-the-art inventory, including camera, lighting, grip, specialty equipment, location support and a growing portfolio of premium studio properties.
**The Golden Opportunity

Light Up the World**Reporting to the Branch Manager, the
Customer Service Representative, Lighting and Grip, is the primary point of contact between the production and WFW during a show's production and coordinates the daily activity required to provide a high level of service to assigned production accounts. The position demands careful attention to a production's everevolving schedule & needs and a deep understanding of our operational procedures, always conveyed with utmost professionalism both internally and externally. The successful applicant be expected to work from the Winnipeg office.

Responsibilities

Be the main point of contact between WFW and our customers for long and short format productions
Work closely with the Branch Manager to ensure a stellar customer experience at all levels of production
Advise of any issues likely to affect the quality of service that we provide to our customers
Input equipment orders and generate quotes
Including but not limited to the sourcing and rental of specialized, location and shortstocked equipment
Send accurate pull lists to Warehouse Operations and arrange for customer pickups and returns
Work closely with Warehouse Operations to ensure timely preparation of customer packages
Review returns applied to inventory management system by Rentals Desk staff to ensure accuracy
Bill all losses and damages to shows
Liaise with WFW Warehouse Supervisor and Branch Manager as needed to ensure all L&D charges are captured
Review showrental billing
Approve daily/weekly reports to ensure all orders and jobs are accurately billed and closed
Assist the other members of the team including WSE and LES from other WFW markets as needed
Create a work environment that fosters creativity, ingenuity and high staff morale
Other duties as required.
Able to manage multiple projects while paying strict attention to detail
Able to reprioritize lastminute tasks to achieve simultaneous deadlines from multiple stakeholders
Able to stay professional in highpressure situations
Team player
Robust computer skills
Microsoft Office
35 years' experience with Data Base/inventory management systems
Minimum 2 years CSRrelated experience
Knowledge of film industry equipment an asset(Lighting, Grip, Power, Cable and distribution and Dimming/lighting control)
Willing and able to work outside of regular hours, when necessary
Excellent oral and written communication skills
Positive, outgoing attitude
Outstanding organizational skills
Sales experience considered an asset