Customer Service - Surrey, Canada - True North Management

Description

• Extended benefits available after your first 3-months
• Regular wage reviews and performance feedback at 3, 6 and 12month intervals
• Staff prescription plan
• A supportive and friendly, teambased environment
• Fun team building events held throughout the year

• Responsibilities:
• Handling inbound and outbound calls in a polite and professional manner.
• Answering customer inquiries and confirming order details.
• Ensuring customer needs are your top priority.
• Resolving conflict respectfully and efficiently.
• Ensuring accuracy by verifying prescription details to match order details.
• Entering data into a custom database.
• Qualifications:
• Passion for customer service.
• Excellent English language skills (reading, writing, and speaking)
• Strong customer service skill set with at least 2 years of Call Centre experience.
• Knowledge of French and/or Spanish languages is considered an asset.
• Solid knowledge of the internet, MS Office especially Outlook.
• Have a high school diploma. Postsecondary education is considered an asset.
• Knowledge of medical terms or a MOA certification is considered an asset.
• Possess a friendly, professional, and empathetic attitude.
• Have the ability to work under pressure but still be keen to details.
• Have a strong work ethic, be a quick learner, and selfmotivated.
• Work well individually and within a team.
• Flexible and open to a rotating monthly schedule.