Processing Center- Processor - Innisfil, Canada - Copart

Copart

Verified Company

Innisfil, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

In addition to exceptional customer service skills, the Processing Center Processor should demonstrate effective prioritization and deadline management, multitasking ability in a fast-paced environment, and attention to detail.

Analytical skills for addressing hardware and software problems, familiarity with a Windows environment, and proficiency in maintaining and repairing mailing equipment are essential.

Essential Duties

Answer multiline telephone in a professional manner
Perform calls to lien holders and lending institutions to secure payoff information, letters of guarantee, and copy of title or any applicable documents
Initial calls to owners/insureds (customerspecific tasks to inform owner of packet that will be mailed or electronically sent to them)
Followup calls to vehicle owners/insureds to followup on needed documents or to correct documents if needed
Followup calls to lienholders for any applicable documents that are needed
Total Loss Packet handling (create, mail, or send electronically documents required per Provincial guidelines)
Troubleshooting Pitney Bowes Relay Inserter and highcapacity printer set up
Review and complete Provincespecific forms Order and track Power of Attorneys documents for provinces that require physical documents
Will be held to the internal cycle times and other auditable criteria
Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligations
Maintain inventory of shipping supplies and manage relationships with vendors
Collaborate with the technical team to troubleshoot any equipment or softwarerelated issues
Use company resources to gather information and offer solutions to meet customer needs
Process mail incoming and outgoing per criteria
Read and interpret various reports and documents
Call queues (ability to answer basic Title questions, give claim updates, and direct caller to correct party/team if applicable)
Other duties as assigned

Required Skills and Experience

High School Diploma
One year of office support experience in a customer service role preferred
Excellent communication skills (verbal and written)
Ability to work independently or in a team environment
Effective prioritization and deadline management
Multitasking ability in a fastpaced environment
Attention to detail
Analytical skills for hardware and software issues
Familiarity with Windows environment and PC interaction
Maintenance, repair, and installation of mailing equipment
Proficiency with office equipment
Basic math skills
Typing at least 45 Words Per Minute
Basic 10 Key proficiency
Bilingual French skills a plus
Identify/analyze vehicle title documents within guidelines
Work closely with banks and lienholder entities
Occasional overtime flexibility
Physical ability to lift/move items up to 55lbs with or without accommodation
Valid driver's license

For 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe.

Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family - it's like coming home.