Tenant Relations Liaison - Mission, Canada - MQHS

Description

The purpose of the Tenant Relations Liaison (TRL) is organizing and supporting ongoing activities and correspondence to ensure a good working relationship between the tenants and MQHS.

• Oversees the onboarding process starting with reference checking and ending in the completion of all paperwork.
• Ensures that tenants are properly welcomed into the buildings, representing MQHS in all interactions.
• Offboards tenants in a quick and efficient manner. Ensures all documentation is properly completed and disseminated to internal parties.
• Communicates lease breaches with tenants in a timely and compliant manner. (Verbal warnings, posted warnings, written templated letters etc.).
• Partners and assists the Maintenance team in unit visitation, the annual inspection process, and other problemsolving activities.
• Performs regular probation inspections on a rotating basis.
• Assists with regular administration and document collection. Inputs data into Arcori in a timely manner.
• Attends and participates in regular departmental and organizational meetings.
• Demonstrates behaviour that is consistent with respectful workplace policy and encourages positive team culture.
• Investigates tenant incident in a compliant and timely manner, seeking respectful and fair outcomes.
• Works in collaboration with the Tenant Services Finance Administrator to execute the eviction and arbitration process.
• Maintains strong lines of communication with tenants, ensuring a high level of customer service is maintained.
• Develops systems and process to ensure the Tenant Relations Department is running efficiently as it relates to compliance with operating agreements and leases.

• Property Management Certificate an asset
• Process Orientated
• Customer Service Focus
• Strong administrative background
• Above average communication skills
• Ability to travel within region (drivers license and car)
• Working knowledge of the RTA
• Strong technical acumen
• Stress management
• Adaptability
• Strong analytical, problemsolving, and time management skills
• Ability to build relationships with internal and external clients.

• Monday
• Friday 35 hours per week
• Alternate Flex Friday's
• This position requires some flexibility regarding hours, as some work may occur after normal working hours. Time accrued after business hours will be paid out via "timeoff in lieu."