Customer Care Representative - Toronto - Sonova Group

    Sonova Group
    Sonova Group Toronto

    2 weeks ago

    Part time
    Description

    Customer Care Representative - Part-time


    Join Connect Hearing as a Customer Care Representative and help our clients achieve better hearing health in a friendly, fast‑paced retail clinic environment.

    Working Location


    Toronto, Ontario – 1963 Yonge Street

    Work Schedule


    Friday and Saturday, 9:00 pm – 5:00 pm

    Reporting to


    Regional Clinic Manager

    A day in the life of a Customer Care Representative involves

    • Providing exceptional customer service in person, over the phone and by email
    • Scheduling appointments and organizing files for the clinic's hearing care professionals
    • Managing and maintaining client accounts while building relationships
    • Working with insurance companies to ensure successful third‑party billing operations
    • Assisting with cleanings and minor in‑clinic device repairs – training provided

    What you get in return

    • $20 per hour starting wage
    • Extended health benefits package from day one
    • Additional days off, including your birthday
    • Eligible for a monthly bonus
    • Growth and development opportunities

    We'd love to hear from you if

    • You possess strong communication and customer service skills
    • You have experience or would enjoy working on and reconciling accounts receivable
    • You are aligned with our value of helping others
    • You have a "Can‑Do" attitude, love to learn and are passionate about growing your knowledge

    We're still hiring


    If you're willing to go all in and learn, we still love to hear from you

    More About Us


    Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is part of the Sonova family of brands. We are passionate about making a difference in the lives of our clients and helping transform their hearing health.

    Equal Opportunity Employer


    We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.


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