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- Education: Bachelor's degree
- Experience: 3 years to less than 5 years
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Dental plan
- Disability benefits
- Health care plan
- Life insurance
- Registered Retirement Savings Plan (RRSP)
- Other benefits
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week