Desktop Support Technician - Burlington, Canada - American IT Solutions Inc
3 weeks ago
Description
LOCATION:
Burlington, ON
COMPENSATION:
Pay rate is $19 - $22hr.
BASIC QUALIFICATIONS:
- Windows User/Technician
- Must be able to physically lift and move workstation equipment
- Desktop Support in an Enterprise environment preferred.
RESPONSIBILITIES:
- Windows and PC upgrades, currently working on moving to Leaf
- Imaging & PC Deployment
- Maintain PC?s and printers; minimizing downtime
- Install PC hardware for endusers
- Analyze and diagnose problems reported by endusers
- Track and update all problem calls through corporate tracking system
- Be asked to assist with other various IT related projects
- Monitor the Desktop Support Queue & help maintain the SLA guidelines set.
- Follow documented process and advise on any improvements
REQUIREMENTS:
- This position will support both Windows and Mac Environments.
- Must have strong skills in windows migration and leaf upgrades.
- Requires experience installing, configuring, and troubleshooting Windows 10 hardware.
- Experience with enterprise hardware including managing to configure and troubleshooting BIOS settings.
- Experience with full disk encryption products.
- Experience with remote desktop protocols (RDP).
- Desktop management and OS migration experience with Windows 10.
EDUCATION
High School Diploma or GED required.
A+ certification preferred.
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