- Analyze, qualify, and respond to functional and technical customer requests
- Ensure accurate follow-up and adapt communication both internally and with clients
- Guarantee high-quality ticket handling through regular checks and best practices
- Master internal tools used for ticket tracking and support
- Support internal requests related to our solution and its ecosystem
- Develop strong expertise in the product, business use cases, and security aspects
- Understand and address the technical challenges within the DiliTrust environment
- Participate in functional testing of new features
- Contribute to the structuring and continuous improvement of the Customer Care and Customer Success teams
- Take part in the escalation process when required
- Support the Regional Manager in operational and customer-related topics
- 5 to 8 years of experience in Customer Support or a similar role
- Excellent proficiency in English and French (written and spoken)
- Strong interpersonal skills, comfortable interacting with clients and handling phone conversations
- A genuine customer-centric mindset and strong interest in customer satisfaction
- Good listening skills, autonomy, attention to detail, and rigor
- Curious, eager to discover new functional areas, and open to learning new technologies
- Ambitious and motivated to join a fast-growing company with a strong human culture
- Talent Acquisition Interview
- Manager Interview
- Chief Customer Officer Interview
Customer Care Specialist - Montreal (administrative region) - DiliTrust
Description
CUSTOMER CARE SPECIALIST
Ready to be part of the Legal Tech revolution?
As the leading SaaS publisher in Europe, Dilitrust is transforming legal departments worldwide with cutting-edge technology.
Our Impact: From General Meeting reports to AI-assisted contract life management, our teams across France, Spain, Italy, Canada, Mexico, and MEA are the driving force behind our global success. We are pleased to provide daily support to 2,400 customers in 64 countries, with 80% of major listed companies in major markets like Europe, North America and the middle East.
Our Ambition: To be the first French legal tech to achieve Unicorn status, with a valuation surpassing €1 billion.
Our Recognition: Dilitrust has been recognized for offering a positive and stimulating work environment. We are proud to have been awarded the "Happy at Work" and "Tech at Work" label since 2019.
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