Field Services Technician - Meadow Lake, Saskatchewan

Job summary

Provides high quality face-to-face customer service through the installation, analysis, coordination, maintenance, testing, repair and removal of customer premise equipment, outside plant facilities, and critical infrastructure equipment. Partners and interacts with internal and external customers to ensure timely service. Maintains a positive and professional demeanor when communicating and delivering the company's products and services to our customers and partners. Performs related duties.

Qualifications

• Two year Technical Institute Diploma in a relevant field of study such as telecommunications, electronics, communications engineering, computer science or computer networking OR One year Certificate (in relevant field of study listed above) with 1 year of experience (see qualification #2) OR Grade 12 with Algebra 30 or Foundations of Mathematics 30 or Pre-calculus 30 and 2 years of experience (see qualification #2).
• Working knowledge of processes, procedures and/or systems for metro, urban and rural customers in at least one of the following:
• The installation, maintenance and repair of current consumer and business voice systems, equipment, and applications.
• The installation, maintenance and repair of current consumer and business broadband-based systems, equipment, and applications.
• The installation, maintenance and repair of current data systems and equipment.
• The placement, maintenance, and repair of fibre and copper outside plant, underground, aerial, and buried facilities.
• The placement, maintenance, and repair of inside fibre and copper facilities.
• General knowledge of the software applications used in daily functions.
• General knowledge of techniques needed to deliver an outstanding Customer Experience.
• Good communication skills and the ability to deal effectively with others.
• Ability to work independently, is self-motivated and demonstrates initiative.
• Demonstrated decision making and problem-solving skills.
• Ability to plan, prioritize, collaborate, and adapt to a rapidly changing environment.
• Valid driver's license.

Job description