Service Appointment Coordinator - Edmonton, Canada - Southview Acura
3 weeks ago
Description
Southview Acura's primary goal is customer service excellence at every opportunity. In the eyes of our customers, we are determined to be the best dealership on earth. Right now, we are looking for the next part of our growing service team to continue this goal.As Acura has the most loyal following, you will help us build ongoing customer relationships and exceed expectations on a day-to-day basis.
Responsibilities and Job Duties:
- Answer incoming calls regarding service, warranty or outstanding services completed and accurately schedules appointments
- Confirm appointments and reschedule missed appointments
- Follow up with customers who are overdue for service
- Communicates any additional maintenance requirements to customers
- Interacting with guests as well as with all dealership departments in a professional and courteous manor
- Contribute to special project assignments
- Assist the Service Advisors by answering their phone, taking messages, closing out RO's and booking appointments if needed
- May also handle and process internal work orders as needed
- Must have initiative to do things without direction and work without supervision
- Other duties as required
Qualifications:
- Excellent command of the English language
- Call center experience would be ideal for this role
- Strong organizational skills and the ability to effectively multitask
- Ability to work independently and as part of a team
- We are looking for friendly upbeat people who like talking on the phone and helping customers have the best service experience possible
- Helpful attitude and friendly demeanour
- Fit with our hardworking, communityfocused, and customerdriven culture
- X-Time and CDK experience preferred
Job Types:
Full-time, Permanent
Salary:
Up to $18.00 per hour
Benefits:
- Company events
- Dental care
- Vision care
Schedule:
- 8 hour shift
- Weekend availability
Ability to commute/relocate:
- Edmonton, AB: reliably commute or plan to relocate before starting work (preferred)
Work Location:
In person
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