Bellperson / Driver - Toronto, Canada - Easton's Group of Hotels Inc.

Easton's Group of Hotels Inc.

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Job overview

Assists guests by providing transportation, carrying baggage and disseminating information to maximize guest satisfaction. Assists in the Loss Prevention functions at the hotel.

Duties and Responsibilities

Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest's request.
Transports guests to and from Toronto Pearson International Airport or other guest requested locations.
Provides guests with local directions in a courteous and accurate manner.
Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
Conducts property walkabouts, monitors and reports on any safety issues throughout the hotel.
Responds to any safety issues reported by guests and employees.
Conducts and reports on any first aid administration given to guests and employees.
Completes incident reports accurately within company timelines.
Promote team work and quality service through daily communications and coordination with other departments.
May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or and responding to other special requests or Valet duties.
In carrying out your duties you will follow all Company and Brand Standards

QUALIFICATIONS AND REQUIREMENTS

High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English. Other languages preferred.

Must have a valid driver's license (G) and a satisfactory driving record.

This job requires ability to perform the following:

Other:

Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.
May be required to work nights, weekends, and/or holidays.