Senior Cloud and Unified Communications Specialist - Ottawa

Job Title:

Senior Cloud and Unified Communications Specialist

Vacancies:
This posting is for 1 new role.

The Canadian Cancer Society works tirelessly to save and improve lives. We raise funds to fuel the brightest minds in cancer research. We provide a compassionate support system for all those affected by all type of cancer across Canada.

Join us in this dynamic team helping power our operations through innovative digital solutions together with patients supporters donors volunteers we work create healthier future everyone because take on cancer takes society

The Senior Cloud and Unified Communications Specialist will guide integration automation governance cloud platforms primarily Azure Microsoft 365 focusing unified communications identity management This role hands-on with cloud-native infrastructure operational automation vendor management ensuring reliable secure efficient service delivery What You Be Doing

Cloud platform integration automation governance

pGuide design implementation administration governance Azure Microsoft 365 cloud-native data infrastructure platforms including Entra ID Exchange Online SharePoint Teams Power Platform Azure DevOps Intune Ensure seamless integration computer networking databases analytics Microsoft Fabric Power BI Data Factory Synapse end-end data governance through Microsoft Purview Provide subject matter expertise integrating Freshservice RingCentral Microsoft Teams Exchange Online Entra ID single sign-on conditional access multi-factor authentication other business critical apps Evaluate complex end-to-end operational processes identify inefficiencies opportunities automation AI-driven enhancements Design implement automations/workflows using Power Automate Power Apps PowerShell Graph scripting reduce manual effort improve service outcomes Establish standards patterns guardrails identity security automation line solution architecture operational practices Build run operational runbooks proactive checks remediation scripts alerting define service level objectives/service indicator unified communications services Act level escalation complex unified communications voice incidents problems partnering technology teams Lead deep dive troubleshooting root cause analysis post incident improvements manage vendor escalations RingCentral Microsoft Execute changes ITIL practices incident/problem/change contribute capacity continuity service improvement planning Produce maintain clear architecture diagrams process flows runbooks knowledge base articles Service Desk handoffs Deliver targeted enablement technical staff stakeholders surface metrics health dashboards Monitor trends recommend enhancements unified communications telephony identity integrations reliable secure cost-effective Contribute culture diversity inclusion belonging equity empowering staff feel represented valued heard aspects their gender age religion ethnicity nationality race sexuality duties assigned Qualifications Bachelor degree computer science Information Technology related field Certification relevant technologies e.g., , ITIL telephony RingCentral More than years experience similar field System/application integration Hands integrating identity access management unified communications voice SaaS platforms APIs web services middleware on-prem cloud integration patterns Complex cross-platform implementation Led end-end delivery integrated solutions planning design risk transition ops Analysis & solution design Strong requirements analysis validation verification voice application data models JSON XML ETL patterns Programming & development Proficiency PowerShell Graph Python SQL building scripts runbooks integrations Troubleshooting technical support Proven level operations unified communications voice identity-linked workflows monitoring maintenance security-minded operations Demonstrated ability think analytically solve problems communicate effectively adapt changing priorities collaborate teams maintain attention detail quality Bilingualism highly preferred French English asset due organization nationwide operations need effective communication regions Others may apply What Can Expect Us CCS provides impactful opportunities transform lives Canadians affected cancer Create inclusive workplace celebrates diverse experiences skills encourage qualified candidates join us Inspiring culture rooted core values commitment meaningful change COURAGEOUS UNITED CARING RIGOROUS Offer competitive salary excellent benefits paid parental leave family sick time health insurance fulfilling work environment efforts make meaningful impact daily COME AS YOU ARE CCS celebrate individuality strength diversity committed fostering inclusive equitable workplace empowers everyone Encourage applications from qualified candidates including equity-deserving groups BIPOC communities individuals disabilities veterans others contribute richness organization Together unite Canadians shape future cancer care How To Apply Qualified candidates invited submit resume cover letter salary expectations January , Our thanks all candidates interest advise only selected interview contacted Other Information Dedicated employment equity encourages applications from qualified candidates accordance local provincial Accessibility Act accommodation requested throughout recruitment process want make interview great experience

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