Regional Operations Manager - Ottawa, Canada - Horizon Gestion de résidences inc

Horizon Gestion de résidences inc

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

A French version will follow

REGIONAL OPERATIONS MANAGER - EASTERN ONTARIO

People helping other people Here's your chance to be part of a passionate and competent team that actively contributes to the well-being of seniors, in a rewarding environment with a human dimension.

HORIZON Retirement Management is a fast-growing manager of private residences for seniors, with close to 2,000 units in thirteen residences in Greater Montreal and Eastern Ontario.

Our mission is to offer seniors a progressive living environment, combined with quality care and services, within a framework of responsible management.

We are proud to count on more than 500 dedicated employees who provide our residents with a daily customer experience centered on well-being and our organizational values of integrity, professionalism, caring and customer focus.

Short description

Reporting to the Vice-President and COO, the Regional Operations Manager is a member of the Executive Committee and contributes to the realization of the company's vision and mission.

They are responsible for the development, supervision and control of all operational activities, including leasing and marketing, as well as the human, financial and material resources of the residences under his supervision.

They ensure the synergy and coherence of all the residences' operational spheres, as well as the efficiency of sales, leasing and marketing activities.

A mobilizing leader, they promote team cohesion and works closely with the corporate directors, aligning their objectives and priorities with the continuous improvement of operational performance, revenue growth, profitability, quality of interdisciplinary services, as well as increasing occupancy rates and enhancing the customer experience.

They provide strong leadership, acts collegially and has a constant concern for the development, commitment and respect of resources, promoting the attraction and retention of talent.

Main tasks and responsibilities

Participate in the establishment of strategic orientations and priorities, as well as the development and implementation of objectives, policies, programs and operating plans.
Supervise and collaborate with General Managers in budget planning, considering operational needs and in line with the company's strategic orientations.
Monitor and control residence budgets and optimize the performance of allocated resources.
Ensure, at all times, that residence operations meet senior management expectations and comply with established standards and requirements.
Ensure the implementation of priority action plans and management controls.
Ensure that the customer experience is a constant priority within its teams.
Work with corporate management to promote a quality service offering.
Ensure the ongoing development of resources under their supervision, conduct performance evaluations and act as coach to General Managers.
Foster an environment conducive to healthy working relationships and a positive organizational climate.
Participate in the assessment, planning and execution of asset maintenance plans.
Contribute to the development, analysis and assessment of performance indicators, management dashboards and improvement plans aimed at achieving targeted results.
Introduce innovative practices in customer prospecting, visibility and advertising, notably through open houses, promotional events and thematic activities.
Optimize rental, promotional and marketing activities.

Qualifications required

Undergraduate degree in administration or other relevant training
Minimum 10 years' experience in managing multidisciplinary teams, including 2 years in the private seniors' residences sector

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Excellent written and oral communication skills, in French and English:

Experience in managing multi-site teams (an asset)
Inspirational leadership and managerial courage
Strong sales, leasing and customer experience skills
Ability to manage at strategic, tactical and operational levels
Excellent organizational, planning and priority management skills
Resultsoriented and eager to excel
Relational profile: close to people and approachable
Sense of ethics, judgment, autonomy, rigor and professionalism
Versatility, availability and high stress tolerance
Proficiency in Microsoft Office suite programs
Specific requirements: Local management requiring frequent travel and regular presence in residences.

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Des humains au service des humains Voici votre chance de faire partie d'une équipe passionnée et compétente qui contribue activement au bienêtre des ainés, et ce dans un environnement valorisant à dimension humaine._

HORIZON Gestion de résidences est un gestionnaire de résidences privées pour ainés en pleine expansion qui compte près de 2000 unités réparties dans treize résidences situées dans le Grand Montréal ainsi que dans l'est de l'Ontario.

Notre mission est d'offrir à la personne a