Technical Support Specialist - North York, Canada - Beyond GTA Inc.

Beyond GTA Inc.
Beyond GTA Inc.
Verified Company
North York, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Education:
College/CEGEP

  • Experience: 2 years to less than 3 years

Asset languages:


  • Japanese

Work setting:


  • Help desk

Tasks:


  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Interpret language for individuals and small groups

Type of materials:


  • Foreign language materials

Computer and technology knowledge:


  • Shell script
  • Linux
  • Servers
  • HTML editing software
  • Cloud

Work conditions and physical capabilities:


  • Attention to detail

Personal suitability:


  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent written communication
  • Organized
  • Team player

Health benefits:


  • Dental plan
  • Health care plan

Long term benefits:


  • Longterm care insurance
  • Other benefits
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week
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