Customer Service Agent - Fort MacKay, Canada - Executive Flight Centre Group Ltd

Description

Customer Service Agent

Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC is committed to creating and sustaining an inclusive and diverse work environment, while upholding the principles of employment equity. Your participation in this important process is greatly appreciated. We encourage applicants to self identify as a member of one or more of the employment equity designated groups - Women, Aboriginal peoples, Persons with Disabilities and/or Members of Visible Minorities. The information collected will be used solely to carry out our obligations under the federal Employment Equity Act.

Our Horizon Aerodrome location is seeking experienced Customer Service Agents to support our diverse operations for a temporary assignment. These are full-time rotational position with 14 days on and 14 days off. These are temporary positions with an anticipated end day of June 30, 2024. Flights from Calgary or Edmonton and camp accommodations are provided.

Description:
The Customer Service Agent/Camp Greeter is responsible for providing professional, courteous customer service to Horizon Aerodrome passengers by addressing customers' needs and processing transactions in a transportation and logistics environment.

Responsibilities:

• Perform passenger handling and customer service responsibilities according to the EFC corporate standards; including:
o Generate computer flight manifests and coordinate check-in
o Verify passenger counts
o Complete check-in of passengers and baggage, and direct passengers as required.
o Process missing/damaged baggage and incident reports as required
o Communicate with coworkers in the preparation of aircraft for flight
o Book and maintain flight reservations for EFC employees and approved individuals
o Assist with housekeeping and light field maintenance duties; and
o Liaise with CNRL's Flight Following department with delayed flights and passenger issues, as well as with applicable ground transportation companies.

• Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.

• Through guidance of the CSA Lead, effectively manage tasks during irregular operation periods.

• Input statistical data into aerodrome systems and complete EFC/CNRL reporting requirements.

• Provide services after hours on an on-call/as-needed basis.

• General support activities related to aerodrome operations.

• Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.

• Ensure exceptional, courteous, and respectful customer service through compliance.

• Comply with and participate in the Company's Health & Safety and Quality programs and initiatives.

• Perform any other duties as required.

Qualifications and Experience:

• Minimum of two years' experience in customer service, preferably in the aviation industry.

• Valid class 5 driver's license and clean Driver's Abstract. No restrictions permitted.

• Able to meet all required pre-employment and site access screening including, but not limited to, Common Safety Orientation (CSO) course, Horizon Contractor Orientation and Drug & Alcohol test.

• EFC and CNRL required theoretical and practical training (e.g. WHIMS, DG Passenger, etc.).

• EFC on the job training for Customer Service policies, procedures and practices.

• Proficiency in Microsoft Office products, including Word, PowerPoint and Excel, plus demonstrated ability to learn new systems.

• Knowledge and experience with flight reservation software, including ability to make individual and group travel reservations, is preferred.

• Able to effectively communicate both verbally and in writing.

• Able to deal with individuals sensitively, tactfully, diplomatically, and professionally at all times, including demonstrated customer service and troubleshooting skills.

• Highly motivated and able to work well independently with minimal supervision in a fast-paced environment.

• Able to multi-task and establish priorities in a dynamic and changing environment.

• Must maintain a professional appearance and mannerisms at all times.

• Able to work collaboratively as a productive member of the EFC Team.

What EFC can Offer?

• Competitive compensation

• An incredible work environment focused on hard work, fun and celebrating our successes.

• Career advancement opportunities in a variety of industries through the EFC Group of companies which include Aviation, Cargo, Operations, Construction, Facility Maintenance, Leasing, Administration, Heavy Duty Mechanic, Sales, Accounting, Human Resources, Safety, Training.

Please visit our web site at for a complete description of our company and to view other career opportunities within EFC. Please include your resume and cover letter when applying for this position.

We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.

INDALL