Desktop Support Technician II - Toronto, Canada - TekWissen LLC

Description

Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a global provider of managed services, infrastructure solutions consulting, and products. The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses. In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft. Position: Desktop Support Technician II Location: Scarborough, ON, CAN, M1W 3E8 Duration: 8+ Months Job Type: Contract Work Type: Onsite Language: English Job Description: What You Do

• In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service oriented technicians

That's where you come in

• You will be expected to deliver exceptional customer service as the face of client.
• You will be responsible for interacting and servicing our clients with any technical problem they are experiencing.
• Be helpful, relatable, and pleasant while diagnosing and fixing their problems.
• Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems

You make it happen

• Be helpful and understanding - provide the support you would want? Customize the customer experience for every individual
• All communication, instructions, and product knowledge to the level of the individual.? Determine the most cost effective repair to minimize customer downtime.

Be proactive

• Prepare reports for analysis of product failure trends and service issues.
• In short, you service our customers with whatever technical issues they may have in the most pleasant way possible

Who You Work with as a client Desktop Technician,

• You'll play a crucial role in supporting our customers and proactively identifying their needs.
• You'll work to create the ideal experience that any customer would seek to encounter.
• For many of our customers, technology problems can be frustrating but easily solved by educating them.
• Your patience is a virtue
• You'll be the face of our operation and the go-to for what makes our company run?
• Our customers.
• Who You Are?

Experienced:

• 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience.
• A+ Certification or able to obtain within first 6 weeks of employment.
• Solid experience and understanding of IT services and products
• Enthusiastic about technology and willing to learn and stay on the cutting edge.?
• Personable Relatable and responsible when interacting with ALL customers

When the customer has a problem are they going to dread your visit? If yes, you're not picking up what we're putting down.

• Consultative approach to solving issues
• Help us, help them

Reliable.

• Able to transform technical IT solutions lingo into terms everyone understands.
• Impeccable follow-through to customer satisfaction.
• Will attempt to connect to anyone you meet, no matter how difficult.?

Go-Getter.

• Insatiable desire for knowledge, independence, and success?
• strive for more than the status quo.
• Not intimidated by problems you've never seen before?
• confidence is key
• Technicians need to build and configure laptops and perform remote sessions with customers on a Teams Meeting to do final configurations and confirmation that laptop is completely built to customers expectation and then ship the device

TekWissen Group is an equal opportunity employer supporting workforce diversity.