Housing Intake Worker - Victoria, Canada - Pacifica Housing

Pacifica Housing

Verified Company

Victoria, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Title:
Housing Intake Worker

Posting Number:
#23-45

Reports to:
Assistant Manager of Community Services

Compensation:
$26.60-$28.82 per hour

Schedule:8:30am-4:30pm, Monday-Friday (70 hours bi-weekly)

Posting Closing Date:
March 26, 2024 at 4pm

Organizational Focus:

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community.

As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Position's Primary Objectives:

As a member of the Downtown Outreach Services (DOHRS) office team, the Housing Intake Workers provide assessment, placement and advocacy services for homeless members of our community and others with multiple barriers to housing.

This position also provides a variety of operational support to the Outreach Team as needed/ deemed necessary by the manager and team lead.

The position's goal is to identify housing specific and ancillary needs of clients with the goal of facilitating transition to stable housing by:

providing a variety of assessment, placement and advocacy services for clients with multiple barriers to housing for the purpose of securing housing placements;

- welcoming clients to the DOHRS office and ensures a safe and comfortable client waiting area/drop-in center and working at the front desk as needed;
- initiating and/or engaging in community development activities to promote the Housing Outreach Program; and
- providing brief and interim coverage support for Community Support Workers caseloads and Landlord Liaison program; operational support for Outreach Services related projects and tasks; interdepartmental support as needed.

Key Responsibilities:

Provides a range of support services to clients who have multiple barriers to housing, including:

conducting comprehensive assessments through direct one-to-one consultations with clients;

- providing brokerage and relocation services for clients who are in crisis i.e. those who are disabled, seniors, chronically homeless, addicted and/or who have mental health issues or are fleeing family violence;
- supporting clients by providing educational materials and guidance regarding how to obtain and maintain housing;
- problem-solving and skills training with clients to facilitate securing affordable, adequate, safe housing; and
- providing interim case management services during the period of assessment and placement in housing.

Develops and implements strategies to promote the Housing Outreach Program, increase community awareness, change community dynamics and expand support for safe, affordable housing, including:

providing orientation and training to enrich a practicum student's placement;

- participating in community based meetings for the purpose of working collaboratively on behalf of homeless clients; and
- supporting and participating in new and existing community and housing development initiatives (i.e. act as a non-partisan community organizer).

As a member of the DOHRS team, performs a variety of administrative duties and attends professional development functions, including:

supporting and participating in agency/association wide initiatives such as public relations presentations, community forums, strategic planning events and information seminars;

- initiating and participating in program and policy assessment;
- attending weekly team meetings to debrief cases, provide and receive peer support, provide up-dates on community status and exchange information on community resources;
- tracking client housing activities and compiling monthly statistical reports;
- maintaining the BC Housing Data Base and all associated processes such as reports and confidential documents;
- participating in producing year-end reports for the Housing Outreach Program; and
- attending pertinent workshops/seminars and conferences.

Provide a wide range of operational support, including:

providing brief and interim coverage support for Community Support Worker caseloads and Landlord liaison program including, but not limited:

- meeting with case management clients;
- taking/transporting clients to appointments, supporting clients with acquiring food;
- supporting moves for clients and physically moving items for clients; and
- supporting absences in the landlord liaison program.
- variety of front desk duties:

welcoming clients to the DOHRS office and ensures a safe and comfortable client waiting area/drop-in centre;

- responding to telephone calls and greeting clients in person upon their arrival at the DOHRS office;
- providing general information regarding housing and other community resources, according to