Supervisor, Airport Services - Calgary, Canada - Envoy Air

Envoy Air

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level

Responsibilities:

How will you make an impact?

Responsibilities:

Coordinate the daytoday station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and ontime dependability.
Ensure adequate operational coverage; responsible for scheduling and manpower utilization
Maintain a safe, dependable and consistent operation
Conduct Agent observations
Schedule and administer local training including new hire training
Investigates and resolves operational issues as well as customer service issues
Participates on operational conference calls, station audits and prepares various reports
Maintains records such as time and attendance, personnel files and performance
Supervisors may oversee Passenger Service Agent and/or Ramp Service Agent work as required.
Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless checkin and ticketing experience
Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
Become proficient on ramp ground support equipment
Lead a safe, efficient and secure ramp operation
May lift up to 75 lbs unassisted. Drive golf carts in the terminal to transport passengers and operate the jetbridge.
Collaborate with the internal team to ensure a safe and ontime departure
Supervisors may act as the "Supervisor on Duty" for both the customer service part of the operation and the ground handling part of the operation.

Qualifications:
Who are we looking for?

In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines.

Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential.

Requirements:

Minimum age: 18
High school diploma, GED, or international equivalent
Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off
Flexible to work additional hours with short notice when operationally necessary
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Must be customer focused, detail oriented, and interested about the airline industry
Able to communicate in a clear, polite, and friendly manner
Must be comfortable working with computers and ability to learn new computer programs
Must be able to read, write, fluently speak, and understand the English language
Legally permitted to work in Canada
Eligible to travel to the United States for training

Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.

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