Manager, Product Management Service - Mississauga, Canada - Mercedes-Benz Canada Inc.

Mercedes-Benz Canada Inc.
Mercedes-Benz Canada Inc.
Verified Company
Mississauga, Canada

1 hour ago

Sophia Lee

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Sophia Lee

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Description

Aufgaben:


  • Manager,

Product Management Service:
Mercedes-Benz Canada needs stars like you

  • What it means to be a star
  • Without the stars that represent a team, a brand alone is incomplete.
  • Mercedes-Benz Canada represents not only the world's oldest automotive brand, but one that is at the cuttingedge of sustainability, design, technology, fashion and popular culture.
  • The iconic threepointed star is always looking for the best and brightest to support its growth as a true luxury brand.
  • We are seeking individuals who want to be in the driver's seat of this transformation, working alongside talented colleagues who represent the Mercedes-Benz values and who are ready to add their talent to the brand's everevolving story.
  • How your role will add to the story:
  • You will support the growth of the MBC Customer Pay business in the area of Dealer facing programs such Dealer Development, Collision, Accident Management and Service Contracts. Will be the lead on topics related to digitalization with the Digital House Team; Coordinate programs with all vendor partners, including Daimler and local suppliers and develop programs in partnership with GSP and the Dealers that align to strategic objectives and meet or exceed revenue growth targets for MBC.
  • A day in the life


  • Dealer Development (20%)

  • Lead the coordination of Service Process optimization with the Dealer Development Manager (1 HC).
  • Achieve Dealer efficiency gains by implementing a continuous improvement mindset.
  • Dealer adoption of key technologies to digitalize the service process and participation in key programs such as Express Service.
  • Support the launch of Horizon (formerly MAR2020) new concept launch.
  • Track Dealer capacity and forecast future needs based on demand from CP + Warranty.
Collision Program (20%)- Oversee the implementation of the Collision Program (1 Headcount).

  • Work with external vendor on audit and coaching program for Certified Collision Centers.
  • Support the market analysis and planning of the network by identifying capacity and coverage gaps.
  • Support Dealers with inquiries regarding Collision partner selection.
  • Identify KPIs to steer business to maximize parts revenue.
Service Contracts (30%)- Oversee the Service Contracts Program for MBC (3 Headcount + 1 Intern).

  • Work with IT and external vendor to optimize ASSET and interfaces with other systems to improve day to day processes and workflow.
  • Manage the program offerings and ensure pricing, models and requirements are updated.
  • Collaborate with other departments and MBFS to ensure that Service Contract offerings are integrated into sales processes and customer offerings.
  • Collaborate with RSMs, Network and Dealers to ensure that Service Contracts are included in the Sales and Service processes.


Digital and Ecommerce (20%)- Collaborate with the Digital House team on Digital Service, MMC and Digital Retail strategies and ensure that Customer Services priorities are taken into account.


  • Support Digital House team on vendor management topics.
  • Collaborate with Digital House on Ecommerce solutions linked to DSE.
People Management (10%)- Mentor, coach and manage the team

  • Drive high performance by setting clear goals and expectations
  • Create a positive team culture and spirit of winning that increases moral, retains people while still achieving objectives
Testimonials from several Mercedes-Benz Canada stars, from an intern to an executive:

  • "Mercedes-Benz is more than a car brand; it's a futuristic, technological brand continuing to research and evolve its strategy as a digital and luxurious company, all while championing sustainable initiatives."
- "This company grants its members the opportunity to professionally grow and discover the extent of the brand and its presence in all countries. You are granted the opportunity to drive innovation in several sectors, as this company allows you to take your career wherever you like with our very robust framework of opportunities, whether it's rotations, international assignments, education programs and more."
- "As an intern, I feel a great sense of responsibility and accountability at Mercedes-Benz. The high level of responsibility and contribution found in our internship programs is unlike my experience anywhere else."
- "Most people, if not everyone, seek a great balance of life at work and outside of it. At Mercedes-Benz, not only does your work life grant you exciting opportunities, but you are also afforded great understanding of your time outside of work - including the right to disconnect."
- "Working for Mercedes-Benz, it's certainly the brand and the pillars - but at the end of the day, once you're in, it's about the people, the experience, diverse cultures and backgrounds, everyone's experience driving in one direction

"
Qualifikationen:


  • Mercedes-Benz Star skills, requirements & traits:
  • College or University diploma in technical, business or r
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