Clinical Coordinator - Toronto, Canada - Cubic Health Inc.

Description

Cubic is a Toronto-based data-driven employee benefit plan management company which specializes in using research, analytics, and expertise to optimize the health of both the plan and its employees.

We focus on implementing tailored solutions for our clients to establish stronger and more comprehensive benefits plans that better meet the needs of their employees and their families.

With our market-leading and ever-evolving analytics capabilities, and more licensed pharmacists on our team than any other firm in this space, we offer nuanced insight, practical strategic advice, and hands-on assistance to the largest benefit plans in the country.

At Cubic, we believe our people are the foundation that makes us even better, which is why we want you to be a part of our organization.

After 19 years in business, Cubic recognizes that having a great team is the key to success, so we attract and retain the right people with an employee experience that focuses on building trust, embracing change, and achieving our goals together.

Position Description

FACET is a unique Prior Authorization offering for complex disease-states that Cubic manages for clients across Canada.

It is an independent, evidence-based program that manages claims for high-cost specialty drugs at the disease-state level to ensure optimal use of drug plan resources while ensuring the best health outcomes for members of the plans we serve.

As a member of Cubic's FACET Prior Authorization team, you will be supporting a team of Clinical Pharmacists who are managing requests for these medications from Specialists across the country.

Primary Accountabilities

• Render a clinical decision based on established clinical criteria
• Coordinating incoming FACET requests for Cubic's Clinical Pharmacists where communication, multitasking, and organization are key in ensuring an efficient and highquality patient experience
• Completing entry of relevant claims information into Cubic's Customer Relationship Management (CRM) software
• Managing and triaging phone calls from members, physicians and relevant clinicians and ensuring the appropriate FACET clinical staff connected to the appropriate information requests.

Competencies

• Excellent written and verbal communication skills: verbal and written fluency in English, written fluency in French is an asset
• Excellent customer service skills to optimally service our valued plan members
• Proficient computer skills including competency with MS Word and Outlook
• Excellent time management skills and ability to prioritize work
• Attention to detail and strong organizational skills with the ability to multitask
• Ability to take the initiative to complete necessary tasks

Education & Experience

• Registered Nurses (RNs) or Registered Practical Nurses (RPNs) or Nurse Practitioners (NPs) or Registered Pharmacy Technicians (RPhTs) are welcome to apply
• At least two years of experience in related role

Employee Benefits:

• Competitive salary
• Remote work option after probation period
• Annual License Fee Reimbursement
• Stipend for Home Office Equipment
• Flexible benefits with Healthcare Spending Account