Remote MSP Help Desk / Service Desk Technician (1099 Contractor, ITIL/ITSM)

Only for registered members Canada

1 month ago

Default job background
Freelance $6 - $13 (USD) per hour

Job summary

We are a growing Managed Services & Cybersecurity provider looking for a Remote MSP Help Desk / Service Desk Technician to support multiple SMB clients.
This role is focused on front-line IT support, ticket management, and excellent customer communication in a security-aware, ITIL/ITSM-driven environment.

Responsibilities

  • Receive support requests via Microsoft Teams (calls/chat), email, and a ticketing system
  • Create, triage, assign, and work tickets from start to resolution

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