Technical Assistance Center Manager - Regina, Canada - Brandt

Brandt

Verified Company

Regina, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Brandt is currently searching for a Brandt Technical Assistance Centre Manager for their Regina location.

Reporting to the Director of FleetWise, the BTAC Manager is responsible for managing, coordinating, and implementing technical assistance to the Brandt Group of Companies by assisting and identifying issues in the field.

This position will provide leadership, technical knowledge, and strategy pertaining to the efforts of the overall Brandt Technical Assistance Center while driving internal efficiency improvements, service revenue and Product Support revenue growth strategies.

Duties & Responsibilities:

Develop strategy to implement new and innovative solutions to deliver technical knowledge and assistance to Brandt service teams across all areas including Construction and Forestry, Truck and Trailer, Agriculture, Material Handling, as well as Road and Minerals
Develop revenue generation opportunities using BTAC and other available data
Identify and drive technician and service efficiencies for more billable hours by developing systems that will allow more timely repairs in our branches
Identify trends in data and communicate to Brandt Service teams and OEM's.
Implement and coordinate systems, policies, and procedures into Brandt and BTAC pertaining to Case Contact Management System (CCMS) and other related software.
Develop efficient repair procedures to identify emerging issues, product improvement procedures and warranty work to increase service revenue.
Work with OEMs for technical programs and early detection product resolution
Develop training curriculum and technical content for the respected positions reporting to the BTAC manager
Identify and provide input into Brandt service technician training program in relation to CCMS and evolving issues
Develop and maintain KPI's for the Brandt BTAC team
Works closely with Machine Monitoring, Brandt Service times and Proactive Maintenance teams to address equipment abnormalities, quote more efficiently and drive revenue opportunities
Understand emerging issues across all BTAC offerings and report projected impact

Required Skills:

Technical expertise
Strong technical & diagnostic capabilities
Minimum of 5 years in a heavy equipment and/or heavy truck service role.
High level of computer skills including Microsoft Office software (Excel, PowerPoint, Word).
Business degree, Red Seal or similar background an asset.
Management Skills
Management experience preferably with a heavy equipment dealer and/or truck dealer service department
Ability to communicate effectively with direct and indirect stakeholders.
Assist in understanding equipment issues, coordinate with resources and find a resolution in a timely manner.
Ability to develop and execute processes for solution driven activities.
Ability to develop business plans associated with superior customer service and technologies
Leadership
Effectively lead the team and inspire them to achieve goals through innovation, quality and excellence.
Ability to identify strengths and weaknesses of team members and suitably make changes if required.
Resource management skills and ability to handle complex issues.
Encourage team interaction, boost employee motivation and appreciate team contribution.
Have a high level of Customer Focus.

Required Experience