Event Specialist - Toronto, Canada - Direct Travel

Direct Travel

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Registration Manager - Meetings & Incentives

Position Overview

The Program Specialist (PS) is responsible for communicating with program attendees and managing the overall success of the attendee experience. This role is critical in supporting multiple elements of preplanning, execution and postprogram responsibilities while partnering with the internal team. Additionally, the PS collaborates with the client, supplier partners and internal team members related to each program.
This can is a remote position with 2 days per week in office

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Responsibilities

Client:

Strives to understand client interests, issues, expectations, and priorities
Adheres to Creative Group policies regarding appropriate and professional client interaction
Participates and guides during client discovery meetings and collaborates with PM and Web Project Specialist to translate specific client needs into program requirements
Actively participates in ongoing client planning calls
Builds trust with clients and participants

Registration Operations:

Strives to understand client interests, issues, expectations, and priorities
Adheres to Creative Group policies regarding appropriate and professional client interaction
Participates and guides during client discovery meetings and collaborates with PM and Web Project Specialist to translate specific client needs into program requirements
Actively participates in ongoing client planning calls
Builds trust with clients and participants

Program Operations:

Produces and maintains reports and manifests as needed, with an understanding of how this data affects the program integrity.
Collaborates closely with Program Manager to ensure data is continually aligned with program needs
Create timelines for tasks listed herein in collaboration with the Program Manager and adhere to project deadlines
Works in partnership with internal departments to manage program deliverables including Web Project Specialist website build, Travel Services airline ticketing, Creative Services production and fulfillment
Creates and manages print materials and shipment of materials per program
Manages onsite attendee experience
Interacts directly with attendees on programrelated inquiries contributing to the overall positive attendee experience
Understand and manage contract terms related to aspects of the program design (i.e. transportation, attrition, activities, etc.)
Act as the main contact for hotel room requirements and manage all aspects of hotel room block including attrition deadlines, special requests, etc.
Ensure quality, synchronicity, and ontime delivery of all program deliverables
Performs other duties as assigned.

Financial Management:

Works in tandem with the Program Manager on budget and scoping management
Reconcile final hotel room invoice and any other suppliers worked with directly

Leadership:

Strives to develop process efficiencies
Builds strong working relationships with internal and external team members
Seeks opportunities for growth and development
Ability to think strategically
Understand your strengths, opportunities, and how your behavior/words affect others
Adaptable to clients, partners, and with team

Performs other duties as assigned.

Preferred Qualifications

Models behavior that reflects our organization's Vision and Core Beliefs
Must possess excellent interpersonal skills to be able to work crossfunctionally and develop strong and positive internal and external relationships with the client and to deliver superior customer service derived from a spirit to help and serve others
Models a positive, solutionbased approach and be flexible and open to change
Must be able to work autonomously, while thriving in a team environment
Must be organized to be able to manage multiple projects and tasks, in various phases, simultaneously, meet deadlines and prioritize
Must take initiative and be resourceful, and be able to work independently with clients
Must be an active and discerning listener to identify participants' needs
Must be able to maintain client confidentiality
Direct Travel is an EOE/AA/Veteran/People with Disabilities employer._

About Creative Group and Direct Travel
Our growing company relies on excellence to deliver on our commitments to our customers. This starts with our employees.

Our inclusive culture encourages entrepreneurial spirit empowering employees to build strong, long-lasting relationships with our clients and deliver innovative solutions.

Direct Travel is one of the most respected Travel Management Companies in the industry providing our customers with smart consultation, tailored solutions and a true partnership.

Our specific focus on the mid-market means our travel experts deliver personalized service to every client.