Manager, Third Party Administration - Cambridge, Canada - Cowan Insurance Group

Cowan Insurance Group

Verified Company

Cambridge, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

You enjoy
managing a team and contributing to a culture encouraging growth and development.

You have strong comprehension skills that allow you to be a
quick learner.

You
adapt well to change and enjoy implementing new projects or process improvements.

If you're nodding, this
Manager, Third Party Administration **role at Cowan Insurance Group may be perfect for you

What's the ask?

Reporting to the Director, Third Party Administration (TPA) Operations, the Manager is responsible for staff support and overseeing the effective and efficient operation of the Group Administration department in support of departmental and corporate goals and objectives.

More specifically, the Group Administration Manager will:

Ensure teams meet or exceed service levels for all products and service offerings to clients
Develop/implement production management metrics and protocols to ensure delivery of customer expectations in alignment with contractual requirements
Ensure that processes are cataloged and documented
Create a culture of innovation by continuously reviewing existing processes in order to discover efficiencies
Guide and support team members and direct reports on workload management and employee management processes to ensure tasks are prioritized in the correct manner
Assess staff performance
Hiring, training, and evaluating employees and taking corrective action when necessary
Developing, reviewing, and improving administrative systems, policies, and procedures.
Offer solutions for improvement
Provide leadership, coaching, and performance management
Overseeing special projects and tracking progress towards company goals
Demonstrate strong leadership abilities, to include inspire, motivate, engage and lead employees
Participate in existing and new client meetings
Resolve escalated client and member issues and communicate with key stakeholders
Play a key role in onboarding of new clients
Collaborate with project managers, other departments, and clients on projects
Keep abreast of industry trends, changes, and updates

What does it take?

Postsecondary degree in a related field, such as business administration or the equivalent training acquired from a combination of relevant work experience and education
At least 5 years of professional experience involving managing a team. This must include hiring, training, performance evaluations, performance management, coaching, and motivating employees
Extensive knowledge of group benefits
Proficiency in MS Office products with advanced knowledge of Excel, Word, and PowerPoint
Excellent written and verbal communication skills (bilingualism preferred)
Strong initiative, planning, and problemsolving skills, including an ability to focus on both details and results.
Strong attention to detail, organizational, time management and prioritizing skills
Demonstrated experience mapping business processes using proven methodologies and models
Proven exceptional people management skills
Demonstrated experience meeting deliverables and service targets
Ability to influence others and move towards a common vision or goal
Comfortable presenting to groups of all sizes
Expertise in the development of the strategic plan/goals for the department through the ongoing evaluation of processes, software, policies and procedures and subsequently recommending changes when/where appropriate
Ability to troubleshoot business processes, errors, and subsequent modifications
Effective deadline management and project management skills
Understanding of service level agreements and customer service standards

Who we are

Canadian-owned and operated, Cowan Insurance Group is a leading independent insurance brokerage and consulting operation, providing real value to our clients.

With over 500 employees hired out of 6 locations across Canada, we're proud to have been named one of Canada's Best Managed Companies since 2012.

We partner with leading national and international insurance companies to:

deliver insurance and risk management solutions to businesses, organizations and individuals

- advise on and create retirement, group benefits, disability management and international benefits programs for employee groups.

We also offer wealth and asset management as well as financial and succession planning services to individuals, and specialize in property, casualty and credit insurance.

What sets us apart?

Be in good company
***Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking
***You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

Grow together
We believe in your potential. If you're looking to develop your expertise with learning opportunities and mentoring, we'