Specialist 1, Technical Support - Whitehorse, Canada - City of Whitehorse

City of Whitehorse

Verified Company

Whitehorse, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Specialist 1, Technical Support
City of Whitehorse

Whitehorse, YT

Full Time

Compensation: $32.15 to $37.82 Hourly
Duration
Permanent
Closing Date
June 21, 2023 at 05:00 p.m. Yukon Standard Time
Job Level
N/A
Intended job posting audienceJob Summary:

The incumbent performs basic technical support tasks on computers and related equipment.

Duties and Responsibilities:

Responds to help desk calls for first level technical support.
Configures, installs, upgrades, supports and assists end users with desktop workstation hardware, software, network printers and other peripheral devices.
Maintains inventory, IP addressing and physical location information for desktop workstation hardware, software, network printers and other peripheral devices.
Performs basic system administration tasks relating to user account creation, password changes and associated batch file and logon scripting tasks.
Follows, so far as reasonably practicable, established safety procedures and standards
Acts as Senior Technical Support Specialist as assigned.

This description contains elements necessary for identification and evaluation of the job. The incumbent may be required to perform other related duties.

CATEGORY *Science & Related OccupationPOSITION REQUIREMENTS

Working Conditions:
Required to work primarily inside. May be exposed to dust or dirt. Regular lifting of up to 40 lbs. Travel between City buildings.

Required Knowledge, Skill and Abilities:

2 year diploma in Computer studies
Industry standard certification (Microsoft, A+, Net+, etc.)
Previous Experience 2 year generalist computer support
OntheJob Experience 6 Months
Class 5 Driver's License
Excellent interpersonal skills
Strong commitment to customer service
Excellent time management skills
Excellent organizational abilities
Excellent ability to multitask and prioritize

An equivalent combination of education, training and experience may be considered.

Examples of Equipment to Operate:

Computer hardware such as:
Desktop and laptop computers and peripherals, printers and network hardware.

Computer software such as:
Microsoft desktop operating systems, Microsoft Office suite, current Municipal software suite, Microsoft network operating systems

Additional Application Instructions