Reverse Logistics Team Lead - Vancouver, Canada - Sundays Company

Sundays Company

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

OVERVIEW:

***Founded in 2019 by four design and retail experts, Sundays is an online-first furniture company offering a thoughtfully designed, curated collection that's made for real life. We're a young company with big plans so we're looking for talented and driven individuals to grow with us

Reporting to the Logistics Manager, the Reverse Logistics Team lead is responsible for order entry, inventory tracking, facilitating returns, exchanges, parts and claims.

You are organized, detail oriented, a strong problem solver, authentic and team focused.

DUTIES & RESPONSIBILITIES:

Provide daytoday support to the Logistics team by answering questions, addressing & improving task inefficiencies, creating & updating task schedules, overseeing coordinator tasks to ensure work is completed to a high standard, coaching performance issues & providing praise
Responsible for training new hires on the Logistics team
Assist to develop and implement Logistics processes and strategies that are aligned with business goals
Assist with development and documentation of process flows in Notion
Handle customer escalations as needed to maintain an excellent delivery experience
Coordination of small parcel & white glove delivery returns
Tracking & confirming returns with warehouse staff
Handling disposition & consignment of returned products
Tracking and submitting factory & carrier claims
Identifying and reporting common claim issues to the product team
Establishing & controlling parts inventory including coordination and shipping of any parts to customers
Managing liquidation stock at all reconsignment partners that Sundays utilizes
Organize and maintain documentation supporting product returns and parts requests
Working closely with carriers to ensure effective execution of goods transportation
Communicate with marketing & customer care team to improve the delivery of our services

QUALIFICATIONS & REQUIREMENTS:

2 + years in ecommerce Logistics
Excellent written and verbal communication skills in English
Highly organized with the ability to prioritize tasks with great attention to detail
Logistics and/or distribution experience is an asset
Team player with an upbeat and helpful attitude
Enjoys the challenge of multitasking in a highpressure environment
High school diploma required
Intermediate to advanced computer skills including Microsoft Excel, Outlook and Word, navigating the web, ability to type 50+ wpm

WHAT WE OFFER:

Be a part of a fastpaced, exciting new business.
Comprehensive benefits plan (health, dental, vision).
Generous product discounts.
Free weekly classes at Ride Cycle Club.
Kitchen stocked with coffee and tea and fresh fruit.
Modern, casual, and open office with views of downtown Vancouver and mountains.
Professional development opportunities.
Hybrid model of work from home & office (office location is on Glen Drive in East Vancouver).