Analyste en comptes clients - Montreal - Ninjakitchen

Description

About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5‑star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.

Présentation du poste

L'analyste des comptes clients relève du gestionnaire AR/Crédit et fait partie intégrante de l'équipe Finance back‑office, avec des responsabilités couvrant le lancement du processus de révision du crédit, les recouvrements, la gestion des litiges et réclamations, ainsi que les rapprochements de comptes.

Fonctions et responsabilités

• Assurer le suivi des comptes clients et maintenir l'intégrité du portefeuille de comptes clients.
• Identifier et résoudre les litiges de paiement et les écarts dans des délais appropriés.
• Gérer un volume élevé de rétrofacturations et de déductions clients.
• Analyser et identifier des améliorations aux systèmes et aux processus, avec un fort accent sur l'excellence opérationnelle.
• Interagir avec les départements internes (Ventes et Opérations) dans le cadre de la validation des déductions.
• Assurer l'intégration des nouveaux clients.

Compétences et aptitudes

• Capacité à prioriser et à gérer un volume de travail élevé.
• Solides compétences en communication et en négociation.
• Excellentes compétences organisationnelles, capacité à effectuer plusieurs tâches simultanément et à respecter les échéanciers.
• Capacité à recueillir et analyser des données, compiler des informations pertinentes et préparer des rapports.
• Solides compétences informatiques, notamment avec les logiciels Microsoft (recherches V, formules, etc.).
• Capacité à établir et maintenir des relations durables avec les autres départements et les partenaires d'affaires clés.
• Orientation vers l'excellence du service à la clientèle.
• Solides compétences analytiques, souci du détail et orientation vers les résultats.
• Capacité à travailler de façon autonome tout en excellant dans un environnement d'équipe.
• Capacité à communiquer en français et en anglais.

Formation et expérience

• DEC ou DEP en comptabilité ou en finance.
• Expérience avec de grands détaillants (un atout).
• Minimum de deux (2) ans d'expérience dans un poste similaire.

Position Overview

The Accounts Receivable Analyst reports to the AR/Credit Manager and is an integral part of the back‑office Finance team, with responsibilities covering the initiation of the credit review process, collections, dispute and claim management, and account reconciliations.

Duties and Responsibilities

• Follow up on collections and maintain the integrity of the accounts receivable portfolio.
• Identify and resolve payment disputes and discrepancies in a timely manner.
• Manage a high volume of customer chargebacks and deductions.
• Analyze and identify system and process improvements with a strong emphasis on operational excellence.
• Interact with internal departments (Sales and Operations) during the validation of deductions.
• Onboard new customers.

Attributes and Skills

• Ability to prioritize and manage a high‑volume workload.
• Strong communication and negotiation skills.
• Strong organizational skills with the ability to multitask and meet deadlines.
• Ability to gather and analyze data, compile relevant information, and prepare reports.
• Strong computer skills, including proficiency with Microsoft software (V‑lookups, formulas, etc.).
• Ability to build and maintain strong working relationships with other departments and key business partners.
• Strong focus on delivering excellent customer service.
  
• Strong analytical skills; detail‑ and results‑oriented.
• Ability to work autonomously while also excelling in a team environment.
• Ability to communicate in both English and French.

Education and Experience

• DEC or DEP in Accounting or Finance.
• Experience working with major retailers is an asset.
• Minimum of two (2) years of experience in a similar role.

Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, RRSP retirement plan with matching, employee stock purchase program, life insurance, AD&D, short‑term disability insurance, long‑term disability insurance, generous paid time off, company holidays, free clinical mental health support, EAP, tuition reimbursement, wellness reimbursement, product discounts, referral bonus program, and more.

Pay Range: $45,000 — $80,500 CAD

Our Culture

At SharkNinja, we don't just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home.

What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company—you're part of an outrageously extraordinary community. To together, we won't just launch products—we'll disrupt entire markets.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us:
Life At SharkNinja
Outrageously Extraordinary

SharkNinja Candidate Privacy Notice

• For candidates based in all regions, please refer to this Candidate Privacy Notice.
• For candidates based in China, please refer to this Candidate Privacy Notice.
• For candidates based in Vietnam, please refer to this Candidate Privacy Notice.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at

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