Service Center Representative-canada Remote - Toronto, Canada - Foresters Financial Services, Inc.
Description
Career OpportunityRole Title
Service Center Representative-Canada Remote
Purpose of role
Foresters Financial believes superior performance helps us drive innovation and customer service excellence.
We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it's flexible enough to meet the needs of our employees.
Foresters Financial is seeking both Spanish Bilingual and/or Unilingual Service Centre Representatives who believe in providing service excellence to our members, customers and producers through handling of incoming service related calls.
This role will accurately resolve, relay and record confidential customer information using company-approved technologies and tools in accordance with established processes, policies and procedures.
Service delivery will have a view of operational efficiency with a focus on enhancing the customer experience and relationship with Foresters Financial.
Job Description:
Are you ready to be engaged? Are you ready for a challenge? Are you ready to
work with people you really like? Are you ready to make a difference?
- Careers | Foresters Financial
Key benefits of this role:
- Work from home opportunities
- Full time schedules with weekends off (Hours of operation 8am8pm EST)
- Full benefits package and pension with company match
- Vacation time and bonus structure
- All required equipment/hardware provided
- Supportive management and coworkers
- Diverse and inclusive working environment
- Constant opportunity to learn, grow and advance your career
Key Qualifications- 3-5 years of customer service experience with a passion for service excellence. Previous inbound contact center experience is an asset- Ability to meet tight timelines under pressure while delivering quality service- Technical/analytical skills that fit within established systems, standards, and clearly defined procedures within in a structured job environment- Strong computer skills, including keyboarding accuracy and aptitude navigate and learn new systems- Ability to self-manage workload volumes and changing priorities in a team environment- Engaging and personable with the ability to listen carefully, organize and communicate complex information while multi-tasking in order to meet customer expectations- Creative and confident problem solver, results oriented with emphasis on accuracy and attention to detail and the ability to understand impacts of decisions- Systematic, methodical, organized and analytically oriented- Effective multi-tasking and time management skills, including the ability to adapt to changing demands and priorities- Team oriented with the ability to share your expertise- Willingly seek and accept personal accountability- Knowledge of Contact Center Key Performance Indicators is an asset- Knowledge of life insurance industry products and services would be a preferred asset- College Diploma or University Degree an asset- Proficiently bilingual (verbal and written) in English and Spanish (is an asset) to effectively communicate with internal and external customers/partners and vendors as required
LI-Remote #Indeed-Remote
- Must be available to work rotating shifts between the hours of 8:00am and 8:00pm, Monday to Friday, and provide coverage on some Canadian Statutory holidays
- Our office is located at Eglinton and Don Mills
Equal Opportunity Employment and Inclusion - _at Foresters Financial, we are committed to sustaining an equal opportunity environment for all job applicants.
We embrace Inclusion, Diversity and Equity (IDE) as a core strategic objective for building strong, innovative teams in which all our employees can show up wholly and authentically as themselves.
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