Project Manager, Design and Delivery, Hybrid Work - Don Mills, Canada - Bell Canada

Bell Canada

Verified Company

Don Mills, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Req Id: 406667

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell's forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers.

We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.

Short Description:

Working closely with a number of internal partners, including IT, the operations, DCX, BPI, BARS, Training, etc.

the Project Design and Delivery Leader will be responsible for assessing customers' and end users' needs and experiences to design and deliver programs with speed and accuracy.

The Project Design and Delivery Leader must be a highly motivated and professional individual with a passion for improving the overall Customer Experience and delivering initiatives to drive specific results.

If you have demonstrated experience planning and delivering cross-functional project teams on large and complex projects, this is a great opportunity to contribute to Bell's strategic imperatives.

Key Responsibilities:

Evaluate projects call center impacts and build assessment involving communication to planning teams and key stakeholders and data collection and analysis
Effectively engage, lead and influence cross functional teams to deliver highest level of quality on all projects within committed timeline and scope, and meeting all project requirements and deliverables
Create and manage project plans and related documentation in accordance with established project management methodology (Project Charter, BRD, WBS, Budget, etc.)
Create and / or partner with IT PM process mapping and targeted customer experience
Engage and build strong relationships with project sponsors and stakeholders to incorporate their goals, and instill confidence to ensure alignment to and adoption of solutions
Provide regular updates on project status, including risks and risk management approach to senior management
Identification of new opportunities and related solutions to deliver benefits above committed project deliverables

Critical Qualifications:

Experience designing and leading large scale projects of varying levels of complexity and scope, preferably within the Telecom or Technology space
Demonstrated ability to effectively lead project teams and stakeholders with varying desired outcomes, to achieve established project deliverables
Strong financial and business acumen with the proven ability to support the development of business cases and financial forecasts
Ability to work in a fast paced environment and manage multiple projects through effective prioritization
Strong problem solving skills and demonstrated ability to be highly creative in formulating solutions
Authentic, professional and confident communicator able to influence project teams and stakeholders through effective communication and presentation skills
Bachelor's Degree in Business, Engineering, Computer Science, or Marketing is an asset
Project Management Designation/Certification is an asset
MS suite including MS Project, and Visio expertise is an asset

talent
LI-AS1

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type:
Management

Job Status:
Regular - Full Time

Job Location:
Canada : Ontario : Don Mills || Canada : New Brunswick : Fredericton || Canada : New Brunswick : Moncton || Canada : New Brunswick : Saint John || Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Quebec : Dorval || Canada : Quebec : Montreal || Canada : Quebec : Verdun

Flexible work profile:
Mobile

Application Deadline:01/03/2023

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Created:
Canada, ON, Don Mills

Bell, one of Canada's Top 100 Employers.