Clinic Experience Associate - Woodstock
3 weeks ago
Job summary
The Clinic Experience Associate is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to ensure all clients come into our clinics feeling welcome, supported, and heard.Create a welcoming environment for clients, guests, team members and stakeholders Respond to in-person, telephone and digital (email and SMS through Clinicmaster) inquiries promptly
Schedule private/acute clients effectively based on the client's Care Plan as set out by their clinician(s)
Facilitate effective flow within the clinic
A natural ability to connect with people and build strong relationships Demonstrated ability to identify problems/potential problems quickly coupled with strong problem solving skills Be Pro-active and Results-oriented
Job description
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