service cloud BSA - Toronto, Canada - Jade Global

Description

Job Description:

Job Title: Salesforce BSA- Service Cloud - fulltime

• Implement Salesforce Service Cloud in Salesforce platform.
• Oversee the configuration, customization, and maintenance of Saleforce platform to meet business needs.
• Collaborate with cross-functional teams to implement and optimize Salesforce features.
• Salesforce Administrator Certification is required; service cloud certifications is a plus.
• Good experience on setting up omnichannel and live chat etc
• Experience on case management ,knowledge and entitlement management .
• Understanding of customer support processed and experience cloud.
• Provide expert-level support to users, troubleshoot issues, and offer timely resolutions.
• Conduct training sessions for end-users and ensure ongoing system adoption.
• Identify opportunities for process improvement and efficiency within the Salesforce environment.
• 5+ years of relevant work experience as a Business Analyst Analyst
• Demonstrated working knowledge of systems supporting high technology business processes for Partners/Channels/Distributors
• like Partner Onboarding, Deal Registration, Partner Programs etc.,
• Bring teams together periodically to foster Salesforce best practices and increase adoption and usage of Salesforce.