Program Manager - Toronto, Canada - Society of Sharing

Description

SOS is a community-focused, values-based, and collaborative organization that strives for excellence and accountability.

The Program Manager will manage and motivate a team of staff delivering various agency programs and services to the community.

RESPONSIBILITIES:

• Manage all SOS programs and services, including the daytoday operation and administration.
• Develop and implement new programs and services, including the redesign of existing services, consistent with community needs and funder requirements.
• Monitor and evaluate programs and services to ensure consistency with program plans and criteria established by funding sources and the mission and goals of the organization.
• Manage the recruitment, onboarding, supervision, and effective performance management for all program staff according to best practices
• Work closely with the Recruitment and Training Specialist and the Program Coordinator in the development and administration of the programs
• Collaborate and network with community partners on various projects and initiatives as required, and act as a liaison with internal and external parties
• Compile, maintain, and report on the monthly, quarterly, and annual program statistics including collection of tracking data, statistical analysis of data and client satisfaction surveys for program evaluations
• Identify and solve problems that impact the management, direction, and outcomes of the program

QUALIFICATIONS:

• Postsecondary degree in Social Work, Psychology and/or other healthrelated field
• 35 years of progressive program management experience in a social service setting is a requirement
• Extensive experience working with vulnerable populations, in particular seniors
• Demonstrated experience of managing staff with emphasis on coaching and mentoring
• Strong knowledge of local community and community based nonprofit organizations
• Knowledge computer skills, proficiency in MS Office (Word, Excel, and PowerPoint. Teams) and Zoom
• Strong communication and presentation skills, relationship management, facilitation, negotiation, and problemsolving skills.
• Solutions oriented with a customer service background and the ability to proactively identify and manage challenges.
• Demonstrated tact, diplomacy, and interpersonal skills to liaise with internal and external stakeholders.
• Selfstarter, able to achieve results with little supervision and work independently.
• High level of professionalism and drive, with an enthusiasm and passion for delivering results.
• A satisfactory Vulnerable Sector Criminal Records check.
• Valid driver's license, access to a reliable vehicle and relevant insurance.

Location:
Toronto Region


Hours: 35 hours per week


How to apply:
Interested individuals are requested to submit their resume and cover_
. _


Note:
As part of the initial recruitment process, applicants must confirm that they are fully vaccinated against COVID-19

In compliance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request to individuals with disabilities who are invited for interview and assessment


Society of Sharing:

Inner-City Volunteers provides training to all employees, volunteers, agents and/or contractors who deal with the public or other third parties that act on behalf of the agency.

Salary:
$60,000.00 per year


Benefits:

• Onsite parking

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Work Location:
In person