Askhr Training and Education Consultant - Waterloo, Canada - Manulife

Manulife

Verified Company

Waterloo, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business.

To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement
Hybrid

The opportunity

The AskHR Education and Knowledge team is responsible for the creation and maintenance of the AskHR knowledge database utilized by Manulife colleagues globally.

The team is tasked to ensure colleagues can find the answers to their HR-related questions in a format that is creative, conversational, and colleague-focused.

In tandem with leading all aspects of the knowledge database, this team also focuses on the education of the HR Operations function by creating and delivering engaging training content.

Responsibilities:

Develop article content in strong partnership with HR partners and ensure alignment with standard methodologies and global knowledge governance.
Monitor incoming requests for editing current content and ongoing monitoring to ensure articles are up to date.
Ensure content is approved by the appropriate partners and annual review is completed.
Provide guidance to content owners to ensure the colleague perspective is incorporated in content and makes recommendations for enhancements to content.
Troubleshoot escalated issues and balance opposing priorities.
Perform user acceptance testing as required for any HR system releases or enhancements.
Research and keep abreast of innovative solutions related to knowledge management to provide a positive colleague experience.
Deliver regular reporting on knowledge usage including timely delivery of usage statistics and colleague feedback.
Design and deliver training programs and evaluate effectiveness of the programs
Assists in analyzing and reporting on knowledge and call centre trends to identify ongoing continuous improvement opportunities
Identify training needs for the AskHR team based on completed monthly audits.
Partner with the Knowledge Leader and Employee Experience teams to optimize knowledge content and makes recommendations for enhancements.
Keep abreast of technology trends and opportunities to leverage new tools such as Gen AI.

What motivates you?

You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up. You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

Salesforce, SharePoint and Workday experience an asset
Adult learning and training experience an asset
Strong writing and communication skills
Ability to manage multiple priorities
Ability to develop strong working partnerships and stakeholder management
Detail orientated with strong analytical skills
Strong presentation skills
Demonstrates a globally aware mindset Ability to adapt teaching to different learning styles

What can we offer you?

A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong worklife balance. Professional development and leadership opportunities.

Our commitment to you

Valuesfirst culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million custo