Customer Service Representative - Toronto, Canada - OFX

OFX

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

Hi. We're OFX, a global provider of online, international payment services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we're a customer-focused business that is all about inspiring customer confidence.

At OFX, you'll have the opportunity to reach beyond your role and function across disciplines.

Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.

Job Description:

Currently we have a vacancy within our friendly & energetic team for a Customer Service Representative (internally known as Client Associate, Consumer).

This is a fantastic opportunity to play an integral role in delivering unparalleled customer service to our clients, whilst maintaining our award-winning reputation for ease of transaction and friendly service.

This role will suit an individual who loves to build client relations and deliver exceptional customer service.

Key responsibilities include providing outstanding customer service, responding to all clients' queries via various channels, providing website assistance, explaining processes, products and services in accordance with internal procedures and relevant legislation.

_ Please note:
OFX continues to hire with interviewing done virtually.
We operate on a hybrid model of working (in-office and remote), and e welcome conversations around flexible working arrangements for this role.
_

What you'll be doing

Be the first point of contact on all issues relating to the international payment process
Set up new client accounts and explain how our online service works
Explain compliance requirements
Check & confirm all details of clients bank to bank transfers
Follow up with unverified clients, compliance and AML regulation issues
Respond to client queries across all facets of the payment process including tracking funds and coordinating responses with Operations and Settlements
Gain knowledge of, remain up to date on and work within legislation relevant to the role, e.g. AML, KYC

Qualifications:

What you'll bring

Postsecondary education
Excellent interpersonal communication skills; both verbal and written
Ability to build effective relationships
Ability to remain calm under pressure and demonstrate emotional resilience
Integrity, reliability and good work ethic
Master of multitasking; ability to manage several systems and tasks simultaneously with high attention to detail
Team oriented and ability to work collaboratively and unsupervised

What are nice to have

Bilingual in conversational Spanish
KYC, AML training
12 years Sales/customer service experience of meeting key performance indicators
Finance/Business related education
Banking experience

Additional Information

What we offer
OFX attracts top talent from all over the globe with over 50 nationalities represented amongst our employees. To thrive here, you'll be a self-starter with a penchant for getting stuff done.

An excellent place to kick start your career Whilst being an established and respected International Money Transfer business, we offer a startup vibe, funky office and a great culture that stems from our Australian roots.
Birthday leave, career leave, volunteer days... We want to make sure you have the right balance in your life.
Stay motivated by knowing your work matters amongst a collaborative, creative and innovative team. We truly believe we're better together
Bring your big ideas. We're here to listen. Whether you're an old hand or just starting out, we value your insights and contributions, because pushing boundaries is a core value here

At OFX, we are committed to fostering a diverse and inclusive workplace where we value, respect, and encourage our people to be their authentic selves.

With an employee base as diverse as the clients we serve, we know that being an inclusive workplace is fundamental to our continued success.