Knowledge and Training Analyst - Vancouver, Canada - University of British Columbia

University of British Columbia

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Administration, Level C

Job Title

Knowledge and Training Analyst

Department

Change and Communications | Integrated Service Centre | Finance and Operational Excellence | VP Finance and Operations

Compensation Range

$6, $10,433.50 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position.

The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position.

In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

June 16, 2023

Note:
Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

Jun 28, 2024

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students.

Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The University of British Columbia ("UBC") is a global centre for teaching, learning and research, consistently ranked among the top 20 public universities in the world and recently recognized as North America's most international university.

UBC is a diverse environment, with almost every industry vertical represented from healthcare, education, food and beverage, legal, media, real estate, etc.

and with more than 70,000 members of the community UBC's service providers need to be able to meet a variety of stakeholder needs with both robust and mature operational capabilities combined with the agility and innovation required to meet the ambitious objectives laid out in its new Strategic Plan:
Shaping UBC's Next Century.

UBC implemented Workday, a cloud based financial and human capital management system in November 2020.

The Integrated Service Centre (ISC) was created to support and improve UBC's use of Workday and related products and services.

Please see additional details here

The ISC provides faculty and staff with day-to-day support, helping to answer questions about Workday. The ISC team is able to assist UBC community members with issues such as access, errors, and functionality.

ISC teams work closely with various cross-functional HR and Finance business units/departments across UBC to constantly enhance Workday and make business processes more efficient.

The Knowledge and Training Analyst develops, updates & maintains self-paced online Workday trainings including creation of Workday guided practices/exercises to support the UBC Community.

This role will also work on creating new and updating existing content for the Workday knowledge base.

The Knowledge and Training Analyst will work closely with ISC functional teams and UBC business stakeholders to develop learning content to address knowledge/training gaps and better meet the learning needs of the Community.

It is this role's responsibility to ensure all Workday training and knowledge artifacts are kept up-to-date & complete and conduct needs assessments to understand additional Workday training needs across wide variety of stakeholder groups as needed.

Role will be required to deliver in-person/hand-held training as required per ISC strategic direction.

This role was also strategize/look for innovative ways to leverage Workday features and products and UBC approved tools or new additions to enhance the learning user experience for Workday users.

This integrated platform will soon be expanded to include Enrollment Services (Workday Student). Please see additional details here

Organizational Status

Reports to the Change Management and Communications Senior Manager.

Works in partnership across the ISC and the broader UBC community to deliver an integrated Workday learning solution for all Workday stakeholders/users, continuously improving upon ISC service and related product solutions.

Frequently engages with teams and team members across the broader ISC and UBC community to collect and distribute knowledge and to understand and execute on product training requirements.

Work Performed

1) Provides knowledge management and training support for the broader UBC community as the ISC (as needed).- Executes on the ISC's approach to knowledge acquisition, documentation, and dissemination.- Curates training content and materials including learning modules, articles, and presentations as ISC and Workday products changes occur.- Manages tasks related to knowledge translation and exchange, spanning multiple channels.- Oversees the collection and documentation of knowledge including ISC knowledge processes, metrics, training materials, and QA guidelines.

- Assesses trai