Helpdesk Support Analyst - Port Coquitlam, Canada - InsureLine

InsureLine
InsureLine
Verified Company
Port Coquitlam, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description
InsureLine is a leading Insurance Brokerage with 30+ locations in Canada. We are currently expanding our support team and looking for Junior Technical Support Analyst to join our team.


Key Responsibilities:


  • Support members in a prompt, polite and friendly manner
  • Contribute to the overall success of "YES" and "WOW"
  • Maintain / support corporate broker management system (Applied Epic)
  • Maintain / update corporate and office websites
  • Support corporate Internet, WIFI and LAN
  • Participate in continued population of Knowledge Management and overall optimization of process flow
  • Report monthly on IT support and website metrics
  • Optimize, recommend and implement process enhancements as required

Required Skills:


  • Experience with Wordpress and HTML
  • Basic network topology understanding including routers, switches, TCP/IP, LAN, and WAN
  • Computer hardware / desktop software support
  • VOIP experience a plus

Salary:
$35,000.00-$45,000.00 per year


Benefits:


  • Dental care

Schedule:

  • Monday to Friday
  • Weekend availability

Experience:


  • Microsoft 365: 3 years (required)
  • Azure: 2 years (required)
  • Desktop support: 3 years (required)
  • Help desk: 3 years (required)

Work Location:
In person
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